Office Manager - Customer-Centric Admin Lead

equitylifestyleproperties; West Salem (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Equity Lifestyle Properties is hiring an Office Manager in West Salem, Wisconsin. The role oversees day-to-day operations of the property administration office, handling customer relations, forms, accounts payable/receivable, petty cash, and staff training, while supervising administrative staff and building attendants.

You will coordinate paperwork, manage the front desk, and liaise between customers and management to uphold the company’s quality and professionalism.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in office management.
• Working knowledge of mail processes (e.g., postage machine, FedEx, UPS).
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Basic computer literacy; proficiency with Microsoft Office Suite preferred.

Responsibilities

• Coordinate preparation of paperwork.
• Serve as the first point of contact for customer-related issues during property tours using Manage America’s work order system.
• Manage the reception area to ensure effective internal and external communications.
• Work with management to develop an integral team representing the company's quality and professionalism.
• Act as a liaison between customers and management regarding property-related issues.
• Prepare customer correspondence as required.
• Attend and participate in training sessions as requested.
• Maintain office files with current information.
• Perform weekly office inspections.
• Assist Property Manager with special projects and other duties.

Skills

Communication skills

Organizational skills

Multitasking

Written communication

Customer service

Basic computer literacy

Education

Bachelor's degree

Equivalent combination of education and experience

Tools

Microsoft Office Suite

Job description

Equity Lifestyle Properties is hiring an Office Manager in West Salem, Wisconsin. The role oversees day-to-day operations of the property administration office, handling customer relations, forms, accounts payable/receivable, petty cash, and staff training, while supervising administrative staff and building attendants.

You will coordinate paperwork, manage the front desk, and liaise between customers and management to uphold the company’s quality and professionalism.