Office Manager

pestusa; Lawrenceville (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Job summary

Pest USA is hiring an Office Manager to be the heart of our service delivery. You will lead the administrative team, guide customer interactions, and ensure a smooth office workflow while upholding Pest USA’s professional standards.

Responsibilities include coaching staff, handling high-volume calls, scheduling, and overseeing accounts receivable. The role requires strong organization and communication in a fast-paced environment.

Qualifications

• Experience leading an administrative team.
• Strong customer-service orientation.
• Ability to coach staff and manage workflow.

Responsibilities

• Direct and mentor administrative staff to ensure smooth office operations.
• Handle high-volume calls and respond to customer inquiries empathetically.
• Maintain accurate accounts and coordinate scheduling with technicians and sales teams.
• Oversee accounts receivable and payment processing.

Skills

Office management

Customer service

Team leadership

Microsoft Office

PestPac

Education

High school diploma or equivalent

Tools

PestPac

Microsoft Office

Job description

Office Manager – Be the Heart of Service at Pest USA

At Pest USA, we've been delivering trusted pest and termite control solutions since 1971. As we continue to grow, we're looking for a passionate and people-focused Office Manager to join our team. In this role, you'll be more than just an operations lead - you'll be the foundation of our customer experience and the voice of leadership within the office.

The Office Manager plays a critical role in ensuring our administrative team operates smoothly, efficiently, and with a deep commitment to customer satisfaction. You'll provide day-to-day direction and mentorship to your team, help build a supportive and positive office culture, and ensure that every interaction-whether over the phone or in person-reflects the professionalism and care Pest USA is known for.

Your day will be filled with a variety of responsibilities, from coaching staff and managing office workflow to answering high-volume calls and solving customer concerns with empathy and efficiency. You'll maintain accurate account records, assist with technician and sales scheduling, oversee accounts receivable and payment processing, and respond to service messages and escalations with poise and professionalism. Every task you take on will contribute to a seamless experience for both customers and your coworkers.

Success in this position means having strong leadership instincts, excellent written and verbal communication skills, and a natural ability to stay organized in a fast-paced environment. You're comfortable working with Microsoft Office, particularly Outlook and Adobe, and if you've worked with PestPac software before, that's a bonus. Most importantly, you take pride in your ability to create solutions and deliver exceptional service at every turn.

This is a full-time, in-office position that requires sitting or standing for extended periods and occasional light lifting. Applicants must be legally eligible to work in the U.S. and able to pass a drug screening and 7-year background check.

We offer competitive pay along with a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, a 401(k) plan with company match, affordable life and short-term disability coverage, and access to supplemental benefits.