Office Administrator

Team Pest USA; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Team Pest USA is seeking an Office Administrator to support branch operations, serve as the first point of contact for customers, and keep daily office tasks running smoothly.

You'll assist the Branch Manager and Office Manager, handle inbound calls, manage accounts, and coordinate scheduling for technicians and sales staff while maintaining accurate records. A customer-focused attitude is essential in this growing company.

Qualifications

• Must be 21 years or older with excellent written and verbal communication.
• Proficiency in Microsoft Office and ability to multitask in a fast-paced office.
• Strong attention to detail and customer service mindset.

Responsibilities

• Answer high volumes of inbound calls and update customer accounts.
• Schedule technicians and sales staff; process payments and accounts receivable.
• Respond to customer messages and resolve service concerns; assist other staff as needed.

Skills

Customer service

Microsoft Office

Communication skills

Multitasking

Tools

CRM software

Job description

Office Administrator - Join the Team at Pest USA

Pest USA, a well-established and growing leader in Pest and Termite Control since 1971, is currently hiring for an Office Administrator position. This is a key role in our branch operations, where organization, communication, and customer service come together to support a smooth-running office and a strong customer experience.

As the Office Administrator, you'll play an essential role in supporting both the Branch Manager and Office Manager while helping to ensure day-to-day operations run efficiently. You'll be the first point of contact for many of our customers, handling high volumes of inbound calls with professionalism and care, updating customer accounts in our system, and managing scheduling for technicians and sales staff.

You'll also assist with processing payments, converting accounts receivable, and handling collections. Whether you're responding to customer messages, helping resolve service concerns, or assisting other office staff as needed, your attention to detail and ability to multitask will make a meaningful impact on the success of the branch.

To thrive in this role, you should be at least 21 years old and bring excellent written and verbal communication skills. Proficiency with Microsoft Office programs and the ability to multitask in a fast-paced environment are a must. If you're passionate about delivering outstanding customer service and enjoy being part of a collaborative team, this could be the perfect fit.

What We Offer:

Pest USA offers competitive pay along with a comprehensive benefits package, including medical, dental, and vision insurance, as well as supplemental benefits. You'll also enjoy paid time off, a 401(k) plan with company match, and the opportunity to work in a growing company that values dedication and attention to detail.

Please note that all applicants are subject to a background check and drug screening prior to employment.