Branch Manager

Team Pest USA; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with company match

Job summary

Pest USA is seeking a Branch Manager in Charlotte, NC to lead branch operations, sales, service delivery, and compliance while building a high‑performing team. You’ll oversee onboarding, training, coaching, and performance measurement to drive quality and customer‑first service.

This hands‑on leadership role requires local travel, willingness to work evenings or weekends, and the ability to pass background checks and licensing requirements.

Qualifications

• Prior experience in termite or pest control industry is required.
• Must be at least 21 years old with a valid driver’s license and the ability to pass a background check, drug screening, and driving record review.
• Willingness to travel locally and be flexible for evenings or weekends.

Responsibilities

• Oversee branch operations including sales, service, training, and compliance.
• Hire, develop, and coach a high‑performing team of managers, office staff, sales professionals, and technicians.
• Conduct onboarding, hands‑on training, and ongoing coaching to maintain quality and customer‑first service.
• Manage inventory, safety, and appearance standards for office and fleet; ensure brand integrity.
• Review performance metrics and conduct branch and vehicle inspections; drive continuous improvement.

Skills

Leadership

People management

Operations leadership

Sales leadership

Education

State certifications and licensing

Job description

Branch Manager – Lead with Purpose at Pest USA

At Pest USA, we're proud to be a family‑owned business that's been delivering trusted pest and termite control services since 1971. With decades of experience and a commitment to excellence, we continue to grow and evolve-and we're looking for a strong leader to help guide that growth as a Branch Manager.

In this key leadership role, you'll oversee every aspect of your branch's operations, including sales, service, training, and compliance. You'll be responsible for hiring and developing a high‑performing team, ensuring that all employees meet the highest standards of professionalism and performance. From onboarding and hands‑on training to daily oversight and coaching, you'll create a culture of quality, accountability, and customer‑first service.

You'll ensure that your team operates in full compliance with all regulations and company policies while maintaining a high level of customer satisfaction. That includes coordinating inspections, responding to client inquiries, and conducting thorough service evaluations in the field. You'll manage inventory, uphold safety and appearance standards, and make sure both the office and fleet reflect the Pest USA brand with pride.

Your leadership will extend to supervising service managers, office staff, sales professionals, and technicians. You'll review performance metrics, conduct regular branch and vehicle inspections, and take appropriate action to support ongoing improvement. You'll also be expected to maintain any required state certifications and licensing, as well as ensure your team is current on their own credentials.

This is a hands‑on role that requires flexibility and commitment. You should be prepared to travel locally, lift up to 50 pounds, and occasionally work evenings or weekends when needed. You must be at least 21 years old, have a valid driver's license, and be able to pass a background check, drug screening, and driving record review.

Prior experience in the termite or pest control industry is required.

In return, Pest USA offers competitive compensation, sales incentives, and a comprehensive benefits package that includes medical, dental, and vision insurance, supplemental coverage options, paid time off, and a 401(k) plan with company match.

If you're ready to lead, inspire, and make a difference with a company that values integrity, teamwork, and results, we invite you to apply and take the next step in your career with Pest USA.