Branch Manager

pestusa; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Pest USA, a family-owned pest and termite control leader since 1971, seeks a Branch Manager to lead a busy local branch. You will supervise service managers, office staff, sales pros, and technicians, ensuring top-tier service, regulatory compliance, and team performance.

The role requires hands-on leadership, local travel, and a focus on safety, quality, and customer satisfaction. Competitive compensation and a comprehensive benefits package accompany this opportunity.

Qualifications

• Proven leadership experience overseeing branch operations.
• Experience in hiring, coaching, and developing high-performing teams.
• Strong focus on sales, service quality, safety, and regulatory compliance.

Responsibilities

• Oversee branch operations including sales, service, training and compliance.
• Hire and develop a high-performing team; onboard and coach staff.
• Ensure regulations and company policies are followed; coordinate inspections and client inquiries.
• Manage inventory; uphold safety and brand standards; maintain office and fleet appearance.

Skills

Leadership

Team management

Sales

Training

Compliance

Customer service

Education

State certifications and licensing

Job description

Branch Manager – Lead with Purpose at Pest USA

At Pest USA, we're proud to be a family-owned business that's been delivering trusted pest and termite control services since 1971. With decades of experience and a commitment to excellence, we continue to grow and evolve-and we're looking for a strong leader to help guide that growth as a Branch Manager.

In this key leadership role, you'll oversee every aspect of your branch's operations, including sales, service, training, and compliance. You'll be responsible for hiring and developing a high-performing team, ensuring that all employees meet the highest standards of professionalism and performance. From onboarding and hands-on training to daily oversight and coaching, you'll create a culture of quality, accountability, and customer-first service.

You'll ensure that your team operates in full compliance with all regulations and company policies while maintaining a high level of customer satisfaction. That includes coordinating inspections, responding to client inquiries, and conducting thorough service evaluations in the field. You'll manage inventory, uphold safety and appearance standards, and make sure both the office and fleet reflect the Pest USA brand with pride.

Your leadership will extend to supervising service managers, office staff, sales professionals, and technicians. You'll review performance metrics, conduct regular branch and vehicle inspections, and take appropriate action to support ongoing improvement. You'll also be expected to maintain any required state certifications and licensing, as well as ensure your team is current on their own credentials.

This is a hands-on role that requires flexibility and commitment. You should be prepared to travel locally, lift up to 50 pounds, and occasionally work evenings or weekends when needed. You must be at least 21 years old, have a valid driver's license, and be able to pass a background check, drug screening, and driving record review.

Prior experience in the termite or pest control industry is required.

In return, Pest USA offers competitive compensation, sales incentives, and a comprehensive benefits package that includes medical, dental, and vision insurance, supplemental coverage options, paid time off, and a 401(k) plan with company match.

If you're ready to lead, inspire, and make a difference with a company that values integrity, teamwork, and results,