Office Manager - Customer Experience Leader (In-Office)

pestusa; Lawrenceville (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Job summary

Pest USA is hiring an Office Manager to be the heart of our service delivery. You will lead the administrative team, guide customer interactions, and ensure a smooth office workflow while upholding Pest USA’s professional standards.

Responsibilities include coaching staff, handling high-volume calls, scheduling, and overseeing accounts receivable. The role requires strong organization and communication in a fast-paced environment.

Qualifications

• Experience leading an administrative team.
• Strong customer-service orientation.
• Ability to coach staff and manage workflow.

Responsibilities

• Direct and mentor administrative staff to ensure smooth office operations.
• Handle high-volume calls and respond to customer inquiries empathetically.
• Maintain accurate accounts and coordinate scheduling with technicians and sales teams.
• Oversee accounts receivable and payment processing.

Skills

Office management

Customer service

Team leadership

Microsoft Office

PestPac

Education

High school diploma or equivalent

Tools

PestPac

Microsoft Office

Job description

Pest USA is hiring an Office Manager to be the heart of our service delivery. You will lead the administrative team, guide customer interactions, and ensure a smooth office workflow while upholding Pest USA’s professional standards.

Responsibilities include coaching staff, handling high-volume calls, scheduling, and overseeing accounts receivable. The role requires strong organization and communication in a fast-paced environment.