Office Manager

Accentuate Staffing; Hillsborough (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Accentuate Staffing is seeking an experienced Office Manager to lead administrative operations, supervise a team, and drive efficiency across the department. The ideal candidate blends strong leadership with analytical thinking and a commitment to superior customer service.

In a fast-paced environment, you will streamline workflows, implement process improvements, and coach staff to achieve performance goals while maintaining accurate records and timely communication with clients and colleagues.

Qualifications

• Bachelor's degree preferred; high school diploma required.
• Experience overseeing teams and administrative operations.
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent written and verbal communication; professional demeanor.
• Exceptional organizational skills and ability to manage priorities.
• Technical proficiency and ability to learn new software quickly.
• Proactive mindset with an interest in automation and continuous improvement.

Responsibilities

• Oversee daily operations, staff, and performance through coaching and evaluation.
• Maintain professional communication across channels and resolve customer concerns.
• Manage registration, verification, invoicing, payments, and revenue workflows.
• Investigate issues, ensure accurate records, and ensure timely task completion.
• Leverage software tools to streamline workflows and pursue automation opportunities.

Skills

Leadership

Analytical thinking

Communication

Organizational skills

Tech proficiency

Education

Bachelor's degree

High school diploma

Job description

Accentuate Staffing is seeking an experienced, forward-thinking Office Manager to lead administrative operations, manage team performance, and improve departmental efficiency. The ideal candidate is a proactive leader with strong analytical skills, sound judgment, and a commitment to delivering exceptional customer service.

This role is well suited for a technology-savvy professional who thrives in a fast-paced environment, takes ownership of complex challenges, and continually looks for ways to improve processes, productivity, and team performance.

Responsibilities

• Team Leadership: Oversee daily operations, manage staffing and priorities, delegate responsibilities, and develop employees through coaching, cross-training, and performance feedback.
• Customer Experience: Ensure professional, timely communication across phone, email, in-person interactions, and online platforms while resolving customer concerns and monitoring public reviews.
• Administrative Operations: Manage administrative workflows, including customer registration, account verification, invoicing, payment processing, receivables, refunds, and transaction follow-up.
• Problem Resolution & Accuracy: Investigate issues, make informed decisions, maintain accurate records, implement quality-control procedures, and ensure timely completion of outstanding tasks.
• Technology & Process Improvement: Utilize business software and digital tools to streamline workflows, identify automation and AI opportunities, and improve departmental efficiency and productivity.

Qualifications

• Bachelors’ degree preferred High school diploma required
• Proven management experience overseeing teams, administrative operations, and workflow improvement.
• Strong analytical, critical-thinking, and problem-solving skills with the ability to make independent decisions.
• Excellent written and verbal communication skills, professionalism, and emotional intelligence.
• Exceptional organizational skills and attention to detail, with the ability to manage competing priorities in a fast-paced environment.
• Strong technical proficiency and the ability to learn new software systems quickly.
• A proactive mindset with an interest in emerging technologies, automation, and continuous improvement.