Office Manager

Randstad USA; Franklin (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K plan

Job summary

Randstad USA in Franklin, TN seeks an organized Office Manager to oversee daily administrative operations and maintain smooth office workflows. The role includes generating Excel reports and maintaining customer relationships through proactive follow-ups.

The position offers a salary of $50,000–$70,000 per year, typical 8 AM–5 PM hours, and a comprehensive benefits package. High School education is required, with 4 years of experience preferred.

Qualifications

• 4 years of experience in office management or similar role.
• High School diploma required.
• Proficiency in Excel and reporting tools.

Responsibilities

• Serve as a primary point of contact for client inquiries via phone and email.
• Track customer requests, resolve routine issues, and escalate complex matters.
• Conduct regular satisfaction check-ins and follow up on proposals, invoices, or renewals.
• Gather, compile, and analyze operational data to create daily, weekly, and monthly Excel reports.
• Utilize Pivot Tables and VLOOKUP/XLOOKUP to format and clean data for leadership review.
• Track inventory levels, office expenses, and customer follow-up metrics.
• Manage day-to-day office logistics, supplies, vendor relations, and mail distribution.
• Keep conference rooms and common areas clean, organized, and stocked.
• Assist executives with scheduling, bookkeeping basics, and meeting coordination.

Skills

Microsoft Office

Scheduling Appointments

Maintaining Calendars

Creating Reports

Microsoft Excel

Education

High School

Job description

We are seeking an organized, detail-oriented, and proactive Office Manager to oversee daily administrative operations, maintain smooth office workflows, and support customer-facing and reporting functions. In addition to general facility and office management, this role plays a key part in analyzing business activity by generating Excel reports and maintaining customer relationships through proactive follow-ups.

salary: $50,000 - $70,000 per year

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Serve as a primary point of contact for client inquiries, feedback, and post-service follow-ups via phone and email.
• Track customer requests, resolve routine issues promptly, and escalat**e** complex matters to management.
• Conduct regular satisfaction check-ins and follow up on pending proposals, invoices, or service renewals.
• Gather, compile, and analyze operational data to create daily, weekly, and monthly reports in Microsoft Excel.
• Utilize advanced Excel functions (e.g. Pivot Tables, VLOOKUP/XLOOKUP, formulas) to format and clean data for leadership review.
• Track inventory levels, office expenses, customer follow-up metrics, and team performance metrics.
• Manage day-to-day office logistics, supply ordering, vendor relations, and mail distribution.
• Maintain clean, organized, and fully stocked common areas and conference rooms.
• Assist executive leadership with scheduling, basic bookkeeping tasks, and team meeting coordination.

Skills

• Microsoft Office
• Scheduling Appointments
• Maintaining Calendars
• Creating Reports
• Microsoft Excel

Qualifications

• Years of experience: 4 years
• Experience level: Experienced

Experience

• Experienced
• 4 years

Education

• High School (required)

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

• In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].