Office Manager

Weaver Group; Caro (MI); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Mon-Fri Schedule

Paid Holidays

IRA, match

Job summary

The Weaver Group Insurance Agency in Caro, Michigan is seeking a dependable Office Manager to lead daily operations and keep the office organized. This hands-on leadership role blends customer service with policy-related tasks, requiring professional, detail-oriented individuals who can balance supervision with frontline support.

Ideal candidates will have an active Michigan P&C license and preferably Life & Health licensure, with insurance agency experience.

Qualifications

• Michigan Property & Casualty license is required (P&C).
• Michigan Life & Health license is strongly preferred.
• Insurance agency experience is preferred for the role.

Responsibilities

• Oversee the daily operations and workflow of the Caro office.
• Provide leadership, direction, and support to office staff.
• Help establish priorities and ensure tasks and customer follow-ups are completed.
• Monitor workflow, productivity, attendance, and office expectations.
• Assist with training and development of team members.
• Provide excellent service to current and prospective customers by phone, text, email, and in person.
• Assist customers with policy questions, payments, documents, policy changes, and other service needs.
• Identify opportunities to help customers with additional insurance products.
• Support new business and retention efforts.
• Maintain accurate customer notes, documentation, and follow-up activities.
• Help resolve customer concerns and more complex service situations.
• Maintain an organized, professional, and welcoming office environment.
• Communicate regularly with agency ownership regarding staffing, workflow, customer concerns, and office performance.
• Step in wherever needed to help the office and team succeed.

Skills

P&C Insurance License

Life & Health License

Insurance industry experience

Job description

Job Description

Weaver Group Insurance Agency | Caro, Michigan

Full-Time | Monday–Friday

Weaver Group Insurance Agency is looking for a dependable, motivated Office Manager to lead the day-to-day operations of our Caro office.

This is a hands-on leadership position for someone who enjoys working with people, keeping a busy office organized, and helping a team stay focused and accountable. Our ideal candidate is professional, positive, detail-oriented, and comfortable balancing leadership responsibilities with customer service and insurance-related tasks.

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Paid Holidays
• IRA, match

Responsibilities

What You’ll Do

• Oversee the daily operations and workflow of the Caro office
• Provide leadership, direction, and support to office staff
• Help establish priorities and ensure tasks and customer follow-ups are completed
• Monitor workflow, productivity, attendance, and office expectations
• Assist with training and development of team members
• Provide excellent service to current and prospective customers by phone, text, email, and in person
• Assist customers with policy questions, payments, documents, policy changes, and other service needs
• Identify opportunities to help customers with additional insurance products
• Support new business and retention efforts
• Maintain accurate customer notes, documentation, and follow-up activities
• Help resolve customer concerns and more complex service situations
• Maintain an organized, professional, and welcoming office environment
• Communicate regularly with agency ownership regarding staffing, workflow, customer concerns, and office performance
• Step in wherever needed to help the office and team succeed

Requirements

• A Michigan Property & Casualty insurance license is required, and a Michigan Life & Health liccense is strongly preferred. Insurance agency experience is also preferred.