Customer Service Representative - Caro (copy)

Weaver Group; Caro (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Retirement Plan

Paid Holidays

Mon-Fri Schedule

Job summary

Weaver Group Insurance Agency in Caro, Michigan, is seeking a full-time Customer Service Representative to manage customer accounts, respond to policy changes, and support the growth of our client base with friendly, professional service.

The ideal candidate demonstrates excellent communication, strong multi-tasking, and a willingness to learn. A Property & Casualty license is required, with a Monday–Friday schedule and competitive benefits.

Qualifications

• Willingness to learn, be intuitive, resourceful and coachable.
• Upbeat, positive and enthusiastic attitude.
• Self-starter with a sense of urgency.
• Ability to multi-task, follow-thru and follow-up.
• Confident, independent worker with good initiative.
• Professional phone etiquette.
• Strong customer service skills.
• Solid problem-solving capabilities.
• Team player with a positive attitude.
• Ability to handle stressful situations.

Responsibilities

• Process customer policy change requests.
• Secure all trailing documents from customers.
• Handle incoming claim calls and follow-up.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Cross-sell and upsell financial products where appropriate.
• Verify contact details and update records.
• Return all phone messages promptly.
• Maintain knowledge of new products and services.
• Generate insurance quotes.
• Provide exceptional customer service and support.

Skills

Customer service

Phone etiquette

Multi-tasking

Sales skills

Problem solving

Team player

Education

Property & Casualty license

Job description

Job Description

Join a team that cares about our customers and you! Weaver Group Insurance Agency in Caro, Michigan, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Representative. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and is committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. to join our team.

Benefits

• Paid Time Off (PTO)
• Retirement Plan
• Paid Holidays
• Mon-Fri Schedule

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Maintain knowledge of new products and services.
• Generating insurance quotes.
• Provide exceptional customer service and support.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Confident, self-starter who works well independently.
• Must have ability to multi-task.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Ability to tactfully handle stressful and difficult situations.
• A Property & Casualty insurance license is required.