Office IT Support & End-User Computing Specialist

Cognizant; New York (NY); On-site; USD 49,000 - 92,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an Infrastructure Technology Specialist for End User Computing & Desktop Support in New York. The role requires 7+ years experience, including Windows 11, Office 365, and mobile device support. It is office-based, five days a week, with after-hours availability as needed.

The role includes logging requests, incident management, and collaboration with regional and international teams. Compensation ranges are stated, and Cognizant offers standard benefits.

Qualifications

• 4+ years of IT support in a corporate environment.
• Troubleshooting in a corporate computing environment.
• Investigation and diagnostic skills.
• Microsoft Windows 11.
• Microsoft Office 365 suite of Applications & Teams.
• iPhone / iPad Technology and mobile apps.
• General user administration tasks.
• Data/voice cabling and patching.
• AVD working experience.
• Proficiency in English is mandatory.

Responsibilities

• General IT service and user support to all levels of colleagues both face to face and via email/telephone;
• Logging support requests and incidents;
• The monitoring and completion of issues and requests received by the IT Service Desk; escalation to local and international support teams as needed
• Troubleshoot problems, use diagnostic tools, and escalate the problem to a more skilled technician as needed
• Liaising with regional offices and third-party suppliers to resolve user support issues.

Skills

IT support

Troubleshooting

Investigation & diagnostic

Windows 11

Office 365 & Teams

Mobile devices (iPhone/iPad)

User administration

Data/voice cabling

AVD

English proficiency

Tools

ServiceNow

MCDST

ITIL

Job description

Cognizant is seeking an Infrastructure Technology Specialist for End User Computing & Desktop Support in New York. The role requires 7+ years experience, including Windows 11, Office 365, and mobile device support. It is office-based, five days a week, with after-hours availability as needed.

The role includes logging requests, incident management, and collaboration with regional and international teams. Compensation ranges are stated, and Cognizant offers standard benefits.