Infrastructure Technology Specialist – End User Computing & Desktop Support

Cognizant; New York (NY); On-site; USD 49,000 - 92,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an Infrastructure Technology Specialist for End User Computing & Desktop Support in New York. The role requires 7+ years experience, including Windows 11, Office 365, and mobile device support. It is office-based, five days a week, with after-hours availability as needed.

The role includes logging requests, incident management, and collaboration with regional and international teams. Compensation ranges are stated, and Cognizant offers standard benefits.

Qualifications

• 4+ years of IT support in a corporate environment.
• Troubleshooting in a corporate computing environment.
• Investigation and diagnostic skills.
• Microsoft Windows 11.
• Microsoft Office 365 suite of Applications & Teams.
• iPhone / iPad Technology and mobile apps.
• General user administration tasks.
• Data/voice cabling and patching.
• AVD working experience.
• Proficiency in English is mandatory.

Responsibilities

• General IT service and user support to all levels of colleagues both face to face and via email/telephone;
• Logging support requests and incidents;
• The monitoring and completion of issues and requests received by the IT Service Desk; escalation to local and international support teams as needed
• Troubleshoot problems, use diagnostic tools, and escalate the problem to a more skilled technician as needed
• Liaising with regional offices and third-party suppliers to resolve user support issues.

Skills

IT support

Troubleshooting

Investigation & diagnostic

Windows 11

Office 365 & Teams

Mobile devices (iPhone/iPad)

User administration

Data/voice cabling

AVD

English proficiency

Tools

ServiceNow

MCDST

ITIL

Job description

Infrastructure Technology Specialist – End User Computing & Desktop Support

Experience:7+ Years

Location: New York (Work from office)

Essential

• A minimum of 4 years’ experience of IT support in a corporate environment.
• Troubleshooting in a corporate computing environment;
• Investigation and diagnostic skills;
• Microsoft Windows 11;
• Microsoft Office 365 suite of Applications & Teams;
• iPhone / iPad Technology and mobile apps;
• General user administration tasks;
• Data/voice cabling and patching.
• AVD working experience;
• Proficiency in English is mandatory.

Desirable

• Experience working with Legal tools in the legal sector
• iManage Document Management System
• Service Now ticket logging
• Microsoft Certified Desktop Support Technician (MCDST) or above;
• Working knowledge of ITIL/Service management best practice;
• Accredited ITIL certification (Foundation level);
• Experience in leading small projects.

Competencies

• (Non-Technical)
• Good, confident communicator in English
• Positive attitude, well-motivated, keen to learn. Willing to work on a full range of support activities;
• Able to work independently, take responsibility and the initiative as necessary to resolve support issues;
• Commitment and energy – there will be times when work needs to be completed outside of normal office hours;
• Good interpersonal skills – ability and drive to work well as part of a team.

Working Arrangements

• This is a full-time office-based position and requires attendance at the office five days per week.
• Candidates should be flexible and willing to support planned change activities during weekends and after business hours.

Role summary/purpose of job

• General IT service and user support to all levels of colleagues both face to face and via email/telephone;
• Logging support requests and incidents;
• The monitoring and completion of issues and requests received by the IT Service Desk. This may involve escalation to local and international support teams;
• Troubleshoot problems, use diagnostic tools as needed and escalated the problem to a more skilled technician as needed;
• Liaising with regional offices and third-party suppliers to resolve user support issues.

Applications will be accepted until 11/16/2026

The annual salary for this position is between $49,0001- $92,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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