End-User Computing Support Specialist

ICE Clear Europe Limited; New York (NY); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Intercontinental Exchange, Inc. in New York seeks an End User Computing Analyst to support and advance the global computing environment for Windows, Mac, and mobile users in a fast-paced, team-based setting.

The role requires strong troubleshooting, IT ticketing via ServiceNow, and proficiency with AD/Azure/Intune/Exchange Online, along with solid communication. NY-based with competitive benefits and equal opportunity employer.

Qualifications

• Bachelor's degree in Computer Science, MIS, CIS, or related field.
• Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds.
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting.
• Experience with networking technology such as Cisco and Juniper.
• Experience with Windows OS, Mac OS, and Microsoft Office Suite.
• Knowledge of scripting and PowerShell preferred.
• Demonstrates a foundational understanding of AI-powered productivity and analytics tools.

Responsibilities

• Onboard and train new internal and external users in ICE's environment.
• Support and advance the global corporate computing environment.
• Support hardware, software, and network needs for Windows, Mac, and virtual environments.
• Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management.
• Deploy hardware and software including desktop and laptop imaging software and VoIP.
• Provision AD, Azure, Intune, and Exchange Online including device authentication and maintaining users.
• Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP.
• Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.).
• Support broker and trading floor technology (New York based EUC analysts only).

Skills

Multitasking

Time management

Collaboration

Communication

Problem solving

AI tools awareness

Education

Bachelor's degree in CS/MIS/CIS

Tools

Active Directory

Azure

Intune

Exchange Online

Windows OS

PowerShell

Cisco networking

Juniper networking

Job description

Intercontinental Exchange, Inc. in New York seeks an End User Computing Analyst to support and advance the global computing environment for Windows, Mac, and mobile users in a fast-paced, team-based setting.

The role requires strong troubleshooting, IT ticketing via ServiceNow, and proficiency with AD/Azure/Intune/Exchange Online, along with solid communication. NY-based with competitive benefits and equal opportunity employer.