End User Computing Tech

Cognizant; Bellevue (WA); On-site; USD 64,000 - 74,000; Full time

Job summary

Cognizant is seeking an End User Computing Technician to deliver high-quality on-site IT services by resolving issues promptly and maintaining IT best practices. You will support end-user computing across Windows and Linux environments, manage inventories and ticket queues, and work closely with the EUC Manager to meet client timelines.

Responsibilities include deskside support, proactive maintenance, and delivering “White Glove” service.

Qualifications

• EUC support and client-focused service delivery in EUC/FSO environments.
• Deskside support for Windows 11 and Linux endpoints.
• Strong attention to asset inventory and asset management.
• Ability to communicate clearly with diverse user groups including executives.

Responsibilities

• Provide IT support across client activities and on-site locations.
• Maintain end-user computing equipment, Windows- and Linux-based systems.
• Manage ticket queue and follow approved workflows.
• Prioritize tasks based on SLAs, call volumes, and site criticality.
• Manage inventory of laptops and related equipment.
• Deliver ‘White Glove’ service under pressure.
• Collaborate in project-based environments with strong teamwork.
• Perform other duties as assigned by EUC Manager.

Skills

EUC support

Customer service

Teamwork

Proactive attitude

Tools

Windows 11

Microsoft Office 365

Intune

Active Directory

Linux

Job description

Cognizant is seeking an End User Computing Tech to deliver high-quality on-site IT Services by ensuring timely issue resolution, proactive maintenance, and adherence to IT best practices.

RESPONSIBILITIES

• Provide IT support across a wide range of client activities.
• Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines.
• Manage the ticket queue by reviewing open tickets and following approved workflows.
• Prioritize tasks effectively based on SLAs, call volumes, site criticality, and customer requirements.
• Manage inventory of laptops.
• Deliver ‘White Glove’ service to users, even in high-pressure situations.
• Work effectively in a project-based environment that requires flexibility and strong teamwork.
• Perform other duties as assigned by the End-User Computing (EUC) Manager.

SKILLS, EXPERIENCE AND QUALIFICATION REQUIRED FOR THE POSITION:

• Strong understanding of deskside support, IT service delivery and project work within End-User Computing (EUC) or Field Support Operations (FSO) environments.
• Proficient in Windows 11, Microsoft Office 365, and endpoint management tools (e.g., Microsoft Intune, Active Directory); Linux knowledge is also required.
• Strong attention to detail and organizational skills, essential for maintaining accurate laptop inventory.
• Ability to provide consistent, high-quality customer support across a diverse user base, including various personality types and management levels (e.g. C-suite executives).
• Experience providing IT support to manufacturing sites (factories) is desirable.
• Flexible and adaptable, with a proactive “can-do” attitude to meet client deliverables and timelines.
• The primary work location will be the client’s office in the designated area.

The salary range for this role is between $64,000 and $74,000 depending on skills and qualifications of the candidates. Applications will be accepted till 11/05/2026.