Office Hospitality & Guest Experience Pro

RR Donnelley & Sons; Dallas (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer discounts

Job summary

RR Donnelley & Sons is seeking a Hospitality Associate to deliver a seamless workplace hospitality experience. You will manage amenities, support meetings and events, and provide exceptional service to employees, clients, and visitors.

The role emphasizes being a visible workplace ambassador, maintaining clean, stocked spaces and coordinating with vendors. Strong organization and customer service skills are essential for success in a fast-paced corporate environment.

Qualifications

• High school diploma or equivalent required.
• 1+ years of hospitality, conference services, catering, event operations, or client-facing service experience within a corporate or hospitality environment.
• Strong customer service, communication, and relationship-building skills with a hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to anticipate needs, manage competing priorities, and deliver polished, client-ready experiences.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to collaborate effectively with employees, clients, and visitors in a fast-paced environment.

Responsibilities

• Maintain pantries, cafes, beverage stations, wellness rooms, and shared spaces to hospitality standards.
• Provide coverage for reception, assisting with inquiries and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Deliver a welcoming, hospitality-focused experience for employees, clients, and visitors.
• Respond to workplace and hospitality-related requests.
• Partner with workplace teams, vendors, and service providers to maintain workplace readiness.
• Support meeting and conference room readiness, setups, resets, and room turnover.
• Coordinate catering deliveries, refreshments, and hospitality services.
• Assist with event logistics and special workplace events.
• Backup: Mail distribution and package handling; reprographics and printing support; vendor escorting and coordination; work order submission and service tracking; administrative and operational support for workplace initiatives and projects.

Skills

Customer service

Communication

Relationship-building

Organization

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

MS Office

Job description

RR Donnelley & Sons is seeking a Hospitality Associate to deliver a seamless workplace hospitality experience. You will manage amenities, support meetings and events, and provide exceptional service to employees, clients, and visitors.

The role emphasizes being a visible workplace ambassador, maintaining clean, stocked spaces and coordinating with vendors. Strong organization and customer service skills are essential for success in a fast-paced corporate environment.