Office Hospitality & Guest Experience Specialist

RRD Company; Washington (District of Columbia); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Parental leave

Tuition assistance

Job summary

RRD Company is seeking a Hospitality Associate in Washington, DC to deliver a seamless workplace hospitality experience. This role oversees amenity management, workplace readiness, meeting support, and exceptional service for employees, clients, and visitors.

You will maintain shared spaces, support reception, coordinate meetings and events, and ensure a polished, guest-ready environment throughout the workday. Strong organizational and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• 1+ years of hospitality, conference services, catering, event operations, or client-facing service experience within a corporate or hospitality environment.
• Strong customer service, communication, and relationship-building skills with a hospitality-first mindset.
• Proficient in Microsoft Office and workplace technology tools.

Responsibilities

• Maintain pantries, cafés, beverage stations, wellness rooms, and shared spaces to hospitality standards.
• Provide coverage for reception, assisting with inquiries and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Deliver a welcoming, hospitality-focused experience for employees, clients, and visitors.
• Respond to workplace and hospitality-related requests.
• Partner with workplace teams, vendors, and service providers to maintain workplace readiness.

Skills

Customer service

Organizational skills

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RRD Company is seeking a Hospitality Associate in Washington, DC to deliver a seamless workplace hospitality experience. This role oversees amenity management, workplace readiness, meeting support, and exceptional service for employees, clients, and visitors.

You will maintain shared spaces, support reception, coordinate meetings and events, and ensure a polished, guest-ready environment throughout the workday. Strong organizational and communication skills are essential.