Workplace Hospitality & Guest Experience Specialist

RRD; Dallas (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RRD is seeking a Hospitality Associate in Dallas, TX to deliver a seamless workplace hospitality experience. You will manage amenities, ensure guest-ready spaces, support meetings, and provide proactive service to employees, clients, and visitors.

Work will involve pantry and café upkeep, reception coverage, event setup, and coordination with vendors. The role requires strong customer service, organization, and communication skills in a fast-paced corporate environment.

Qualifications

• High school diploma or equivalent required.
• 1+ years of hospitality, conference services, catering, event operations, or client-facing service experience within a corporate or hospitality environment.
• Strong customer service, communication, and relationship-building skills with a hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to anticipate needs and manage multiple priorities.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to collaborate effectively with employees, clients, and visitors in a fast-paced environment.

Responsibilities

• Maintain pantries, cafés, beverage stations, wellness rooms, and shared spaces to hospitality standards.
• Conduct routine workplace inspections and floor audits.
• Monitor and replenish food, beverage, and workplace supplies.
• Ensure amenities and common areas are clean, organized, and presentation-ready.
• Provide coverage for reception, assisting inquiries via phone, email, and in-person interactions, delivering proactive and personalized service.
• Deliver a welcoming, hospitality-focused experience for employees, clients, and visitors.
• Respond to workplace and hospitality-related requests.
• Partner with workplace teams, vendors, and service providers to maintain workplace readiness.
• Support meeting and conference room readiness, setups, and room turnover.
• Coordinate catering deliveries, refreshments, and hospitality services.
• Assist with event logistics and special workplace events.
• Backup support for mail distribution, reprographics, and printing.

Skills

Customer service

Communication

Organization

Team collaboration

Hospitality experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RRD is seeking a Hospitality Associate in Dallas, TX to deliver a seamless workplace hospitality experience. You will manage amenities, ensure guest-ready spaces, support meetings, and provide proactive service to employees, clients, and visitors.

Work will involve pantry and café upkeep, reception coverage, event setup, and coordination with vendors. The role requires strong customer service, organization, and communication skills in a fast-paced corporate environment.