Workplace Hospitality & Guest Experience Specialist

RRD Company; Dallas (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

RRD Company is seeking a Hospitality Associate to deliver a seamless workplace hospitality experience, manage amenities, and support meetings and events. You will ensure spaces are clean, stocked, and guest-ready throughout the business day.

You will cover reception duties, assist with inquiries via phone, email, and in person, and coordinate catering and logistics for meetings and events. Collaboration with vendors and workplace teams is essential to maintain readiness.

Qualifications

• Strong customer service, communication, and relationship-building skills with a hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to anticipate needs, manage competing priorities, and deliver polished, client-ready experiences.
• Proficient in Microsoft Office and workplace technology tools.

Responsibilities

• Maintain pantries, cafés, beverage stations, wellness rooms, and shared spaces to hospitality standards.
• Conduct routine workplace inspections and floor audits.
• Monitor and replenish food, beverage, and workplace supplies.
• Ensure amenities and common areas are clean, organized, and presentation-ready.
• Provide coverage for reception, assisting with inquiries and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Deliver a welcoming, hospitality-focused experience for employees, clients, and visitors.
• Respond to workplace and hospitality-related requests.
• Partner with workplace teams, vendors, and service providers to maintain workplace readiness.
• Support meeting and conference room readiness, setups, resets, and room turnover.
• Coordinate catering deliveries, refreshments, and hospitality services.
• Assist with event logistics and special workplace events.
• The Hospitality Associate may provide support in the following areas during peak periods and staff absences: mail distribution, reprographics, vendor coordination, work order submissions and general admin.

Skills

Customer service

Communication

Organization

Collaboration

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RRD Company is seeking a Hospitality Associate to deliver a seamless workplace hospitality experience, manage amenities, and support meetings and events. You will ensure spaces are clean, stocked, and guest-ready throughout the business day.

You will cover reception duties, assist with inquiries via phone, email, and in person, and coordinate catering and logistics for meetings and events. Collaboration with vendors and workplace teams is essential to maintain readiness.