Office Home Medical Equipment Coordinator

HealthPartners; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

HealthPartners is seeking an Office Home Medical Equipment Coordinator to coordinate administrative workflows for clinical and billing services in Home Medical Equipment. The role supports customer service, clinical and billing functions and handles procurement and coordination of medical equipment.

The position emphasizes clerical duties, data entry, and phone call triage to ensure smooth operations for HME patients and their families.

Qualifications

• High school diploma/GED or higher; associates or bachelor’s degree preferred.
• 1+ years of sales customer service experience in a durable medical equipment or business setting with high service standards.
• Analytical, data entry, and mathematical ability.
• Moderate computer knowledge: Windows, Word, Excel, Outlook.
• Ability to multitask and coordinate projects.
• Experience handling customer service issues via telephone.
• Knowledge of sleep therapy supplies and equipment, product lines, and insurance reimbursement guidelines is desirable.

Responsibilities

• Coordinate administrative functions and workflows for clinical and billing services to HME patients.
• Support customer service, clinical, and billing functions for HME; follow up with patients.
• Manage office supplies, prosthetic/medical equipment procurement and coordination.
• Triage and manage department phone calls as a major component of the role.

Skills

Analytical ability

Data entry

Mathematical ability

Multitasking

Phone-based customer service

Sleep therapy products knowledge

Computer skills (Word, Excel, Outlook)

Education

High school diploma/GED

Associates or Bachelor’s degree

Advanced medical field degree (coding, medical admin)

Tools

Windows OS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Electronic health care management software

Job description

Office Home Medical Equipment Coordinator

RHSC is looking to hire a Office Home Medical Equipment Coordinator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.

Work Schedule:

Casual, Monday - Friday, some weekends as needed

Required Qualifications:

• Education:

  • High school diploma/GED, associates or bachelor’s degree

• Experience:

  • One or more years of sales customer service experience in a durable medical equipment or business environment with high service standards required.

• Knowledge, Skills, and Abilities:

  • Analytical, data entry and mathematical ability

  • Moderate computer working knowledge (i.e., Windows, Word, Excel, and Outlook)

  • Ability to multitask and coordinate projects

  • Experience managing customer service issues via telephone

  • Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement is desirable

Preferred Qualifications:

• Education:

  • Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred.

• Experience:

  • Four (4) years clerical/data entry experience preferred. Prefer previous medical and customer service experience at a Durable Medical Equipment company. Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred. Sales and customer service training a plus.

• Licensure/ Registration/ Certification:

  • Basic Life Support (BLS) certification preferred.

• Knowledge, Skills, and Abilities:

  • Knowledge of the medical customer service is beneficial

  • Advanced working knowledge of electronic medical record systems

  • Phone customer services skills

  • Advanced computer working knowledge (i.e., Word, Excel, and Outlook)