Office CPAP Coordinator

HealthPartners; Shakopee (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

Park Nicollet seeks an Office CPAP Coordinator to coordinate administrative workflows for HME patients, supporting customer service, clinical, and billing tasks. The role emphasizes triage of department calls, office supply management, and medical equipment coordination.

Strong communication and data-entry skills are essential. Candidates should have 1+ year(s) in sales/customer service in a medical or DME setting, with proficiency in Windows, Excel, and EMR systems.

Qualifications

• One or more years of sales/customer service experience in a DME or business environment with high service standards required.
• Experience managing customer service issues via telephone.
• Analytical, data entry and mathematical ability.
• Moderate to advanced computer working knowledge (Windows, Word, Excel and Outlook).
• Ability to multitask and coordinate projects.
• Phone customer services skills.

Responsibilities

• Coordinate administrative functions and workflows for Home Medical Equipment (HME) patients.
• Support customer service, clinical and billing functions for HME and follow-up with patients.
• Triaging and managing department phone calls as a major component.
• Office supply management and medical equipment procurement and coordination.

Skills

Customer service

Sales

Phone support

Multitasking

Data entry

Analytical ability

Education

Associate degree or bachelor's degree preferred

Tools

Windows

Microsoft Word

Microsoft Excel

Microsoft Outlook

EMR systems

Job description

Office CPAP Coordinator

Park Nicollet is looking to hire a Office CPAP Coordinator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.

Work Schedule:

Monday- Friday, 7:00AM - 3:30PM

Required Qualifications:

• Education, Experience or Equivalent Combination:
  • One or more years of sales/customer service experience in a DME or business environment with high service standards required.
  • Experience managing customer service issues via telephone
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Analytical, data entry and mathematical ability
  • Moderate to advanced computer working knowledge (i.e., Windows, Word, Excel and Outlook)
  • Ability to multitask and coordinate projects
  • Phone customer services skills
  • Proven proficiency in the operation of the following: Telephone; Personal Computer (Utilizing Applicable Software); Calculator; Printer; Photocopier; and FAX Machine.

Preferred Qualifications:

• Education, Experience or Equivalent Combination:
  • Associate degree or bachelor's Degree preferred.
  • Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred.
  • Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred.
  • Four (4) years clerical/data entry experience preferred.
  • Prefer previous medical and customer service experience at a Durable Medical Equipment company.
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Sales and customer service training a plus.
  • Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement is desirable.
  • Knowledge of medical customer service is beneficial.
  • Advanced working knowledge of electronic medical record systems is beneficial.