Home Medical Equipment (DME) Business Development & Operations Coordinator

A Hug Away; Katy (TX); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off (PTO)

Dental and vision insurance

401(k) with company match

Gas allowances

Access to company vehicle

Job summary

A medical supplies provider in Katy, TX is looking for an HME Coordinator to manage medical supply operations. The ideal candidate will have over 2 years of experience in durable medical equipment, strong knowledge of Medicare billing, and excellent communication skills. This role emphasizes compliance and customer service, ensuring a supportive team environment. Competitive compensation, insurance benefits, and opportunities for bonuses are offered.

Qualifications

• 2+ years of experience in Durable Medical Equipment (DME) or Home Medical Supply operations.
• Strong knowledge of Medicare billing and DME regulations.
• Ability to work independently and collaboratively within a healthcare team.

Responsibilities

• Conduct monthly inventory audits and track usage.
• Oversee the DME order process from intake to delivery.
• Ensure compliance with Medicare, HQAA, HIPAA, and OSHA standards.

Skills

Inventory Control

Medicare Billing Knowledge

Communication Skills

Problem-Solving Skills

Leadership Skills

Tools

Brightree

Job description

Overview

A Hug Away Medical Supplies, Inc. is seeking a dedicated and detail-oriented HME Coordinator to oversee our medical supply operations. This role is ideal for a highly organized, compassionate professional with strong HME experience who thrives in a patient-focused, compliance-driven environment.

Responsibilities

• Inventory Control: Conduct monthly inventory audits, track usage, monitor expiration dates, and coordinate restocking.
• Sales & Order Coordination: Oversee the DME order process from intake to delivery and follow-up, including insurance verification and patient education.
• Compliance Oversight: Ensure compliance with Medicare, HQAA, HIPAA, and OSHA standards; maintain required documentation and operational logs.
• Customer Service: Address patient concerns, resolve issues promptly, and conduct post-delivery satisfaction calls.
• Vendor & Partner Communication: Liaise with suppliers, delivery staff, referral sources, and healthcare partners.
• Reporting: Compile and submit monthly inventory and sales reports; contribute to quarterly quality improvement reports (QAPI).
• Marketing Support: Assist with community outreach and referrals; implement in-store promotions and education events.

Qualifications

• 2+ years of experience in Durable Medical Equipment (DME) or Home Medical Supply operations.
• Strong knowledge of Medicare billing, DME regulations, and patient education.
• Proficiency with Brightree.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work independently and collaboratively within a healthcare team.

We Offer

• Competitive compensation.
• Paid time off (PTO) & vacation.
• Dental, vision, disability, and life insurance.
• 401(k) with 3.5% company match.
• Gas allowances & access to company vehicle for deliveries.
• Supportive and collaborative team environment.
• Bonus incentives tied to growth and performance.
• Opportunity to contribute to a growing, community-based medical supply provider.