Office Home Medical Equipment Coordinator

RHSC; Saint Paul (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

RHSC is seeking an Office Home Medical Equipment Coordinator to join our team. The role coordinates administrative workflows to support clinical and billing services for Home Medical Equipment patients, with emphasis on customer service and follow-up.

Responsibilities include clerical duties, office supply management, medical equipment procurement, and triaging department calls. Strong computer skills and knowledge of medical billing are essential for success.

Qualifications

• High school diploma/GED, assoc or bachelor's degree.
• One+ years of sales customer service in a DME or business environment with high service standards.
• Analytical, data entry and mathematical ability.
• Moderate computer knowledge (Windows, Word, Excel, Outlook).
• Ability to multitask and coordinate projects.
• Experience managing customer service issues via telephone.
• Knowledge of sleep therapy supplies, product lines, and reimbursement guidelines is desirable.

Responsibilities

• Coordinate administrative functions and workflows for clinical and billing services to HME patients.
• Support customer service, clinical, and billing functions for HME and follow-up with patients.
• Clerical duties with office supply management and medical equipment procurement and coordination.
• Manage and triage department phone calls.

Skills

Analytical skills

Data entry

Mathematical ability

Windows/Word/Excel/Outlook

Multitasking

Project coordination

Phone customer service

Sleep therapy knowledge

Education

High school diploma or GED

Associate or Bachelor's degree

Advanced medical field degree (preferred)

Tools

Electronic medical record systems

Job description

Office Home Medical Equipment Coordinator

RHSC is looking to hire a Office Home Medical Equipment Coordinator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.

Work Schedule:

8:30AM - 5:00PM, Monday - Friday, possible Saturday mornings

Required Qualifications:

• Education:
  • High school diploma/GED, associates or bachelor's degree
• Experience:
  • One or more years of sales customer service experience in a durable medical equipment or business environment with high service standards required.
• Knowledge, Skills, and Abilities:
  • Analytical, data entry and mathematical ability
  • Moderate computer working knowledge (i.e., Windows, Word, Excel, and Outlook)
  • Ability to multitask and coordinate projects
  • Experience managing customer service issues via telephone
  • Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement is desirable

Preferred Qualifications:

• Education:
  • Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred.
• Experience:
  • Four (4) years clerical/data entry experience preferred. Prefer previous medical and customer service experience at a Durable Medical Equipment company. Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred. Sales and customer service training a plus.
• Licensure/ Registration/ Certification:
  • Basic Life Support (BLS) certification preferred.
• Knowledge, Skills, and Abilities:
  • Knowledge of the medical customer service is beneficial
  • Advanced working knowledge of electronic medical record systems
  • Phone customer services skills
  • Advanced computer working knowledge (i.e., Word, Excel, and Outlook)