Office Home Medical Equipment Coordinator

Socket.dev; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

HealthPartners in Minnesota is seeking an Office Home Medical Equipment Coordinator to coordinate administrative functions for HME patients, supporting customer service, clinical, and billing activities. The role emphasizes clerical duties, office supplies, equipment procurement, and triaging department phone calls, with a casual Monday–Friday schedule and occasional weekends.

Candidates should have a high school diploma or higher, 1+ years in sales/customer service in a medical or durable

Qualifications

• High school diploma/GED or higher.
• 1+ years of sales customer service in a durable medical equipment or similar setting.
• Analytical, data entry and mathematical ability.
• Moderate computer knowledge (Windows, Word, Excel, Outlook).
• Ability to multitask and coordinate projects.
• Experience handling customer service issues via telephone.
• Knowledge of sleep therapy supplies and insurance guidelines for reimbursement is desirable.

Responsibilities

• Coordinate administrative workflows for clinical and billing services.
• Support customer service, clinical, and billing functions for HME patients.
• Triaging and management of department phone calls.
• Clerical duties including office supply management and equipment procurement.

Skills

Analytical ability

Data entry

Mathematical ability

Microsoft Office

Customer service via phone

Sleep therapy knowledge

Education

High school diploma / GED, associates or bachelor’s degree

Tools

Electronic health record systems

Job description

Office Home Medical Equipment Coordinator

RHSC is looking to hire a Office Home Medical Equipment Coordinator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.

Work Schedule

Casual, Monday - Friday, some weekends as needed

Required Qualifications

• Education:
  • High school diploma/GED, associates or bachelor’s degree
• Experience:
  • One or more years of sales customer service experience in a durable medical equipment or business environment with high service standards required.
• Knowledge, Skills, and Abilities:
  • Analytical, data entry and mathematical ability
  • Moderate computer working knowledge (i.e., Windows, Word, Excel, and Outlook)
  • Ability to multitask and coordinate projects
  • Experience managing customer service issues via telephone
  • Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement is desirable

Preferred Qualifications

• Education:
  • Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred.
• Experience:
  • Four (4) years clerical/data entry experience preferred. Prefer previous medical and customer service experience at a Durable Medical Equipment company. Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred. Sales and customer service training a plus.
• Licensure/ Registration/ Certification:
  • Basic Life Support (BLS) certification preferred.
• Knowledge, Skills, and Abilities:
  • Knowledge of the medical customer service is beneficial
  • Advanced working knowledge of electronic medical record systems
  • Phone customer services skills
  • Advanced computer working knowledge (i.e., Word, Excel, and Outlook)

Benefits Designed to Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well‑being of our patients, members and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.