Office Experience & Onboarding Specialist

Socket.dev; Winter Park (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k)

FSAs

Commuter program

Life insurance

Disability insurance

Maven program

Fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass in Winter Park, FL is seeking an Agent Experience Coordinator to be the first point of contact for customers in our on-site office at 851 W Morse Blvd. You will oversee daily office operations, support onboarding and training on our tools, and assist with marketing requests while ensuring our office standards are maintained.

You will work with a small portfolio of customers, deliver 1:1 tech support, and collaborate with the agent experience and onboarding teams to deliver a world-class

Qualifications

• 1-2 years of previous experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus.
• Event planning experience is a plus.
• Great listening skills, connects well with others, and is empathic to customer pain points.
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement.
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly.
• Strong verbal communication and presentation skills.
• Meticulous attention to detail, highly organized.
• Ability to work in the office during standard operating hours.
• Ability to lift to 25 lbs

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, in-office event setup, and providing first-line support; maintain appearance and organization of the office, supply inventory, and escalate facilities issues.
• Manage a small portfolio of customers by fielding questions and resolving issues via phone, email, and in-person meetings.
• Support adoption of Compass technology and adjacent services with 1:1 support.
• Partner with the National Onboarding team on onboarding processes for new customers.
• Provide basic marketing support by answering questions, creating collateral from templates, and liaising with marketing specialists for complex requests.
• Collaborate with other teams to champion agent questions and feedback.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, and enterprise systems.
• Provide ad-hoc administrative support such as sales meeting preparation, data entry, and office communications.
• Be a culture carrier who inspires change and fosters a positive work environment.

Skills

Customer service

Office management

Hospitality

Operations

People skills

Tools

Zendesk

Salesforce

Confluence

Job description

Compass in Winter Park, FL is seeking an Agent Experience Coordinator to be the first point of contact for customers in our on-site office at 851 W Morse Blvd. You will oversee daily office operations, support onboarding and training on our tools, and assist with marketing requests while ensuring our office standards are maintained.

You will work with a small portfolio of customers, deliver 1:1 tech support, and collaborate with the agent experience and onboarding teams to deliver a world-class