Agent Experience & Onboarding Lead (In-Office)

Compass; Koloa (HI); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Commuter program

Life and disability insurance

Pet insurance

Employee Assistance Program

Job summary

Compass is seeking an Agent Experience Manager to be the first contact for our agents, managing training on our tools, supporting marketing requests, and collaborating with onboarding to welcome new customers. This 100% in‑office role emphasizes stellar client service and strong organizational skills.

You will lead 1:1 and group trainings, create collateral from templates, assist with office openings and national initiatives, and work across teams to ensure a world‑class agent experience while

Qualifications

• 2–3 years of experience in customer service, training, office management, hospitality, or operations.
• Experience with enterprise technology such as Zendesk, Salesforce, and Confluence is a plus.
• Ability to lift up to 25 lbs and work in an in-office setting.
• Strong communication, empathy, and relationship-building skills.
• Passion for supporting and serving agents to grow their businesses.

Responsibilities

• Manage a portfolio of high‑touch customers as their day‑to‑day contact.
• Promote adoption of Compass technology with 1:1 support and group training.
• Provide marketing support by creating collateral from templates and liaising with marketing.
• Partner with Onboarding to welcome new customers to Compass.
• Support office openings, national initiatives, and expansion/M&A activities.

Skills

Customer service

Training

Office management

Hospitality

Communication

Problem solving

Attention to detail

Organization

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to be the first contact for our agents, managing training on our tools, supporting marketing requests, and collaborating with onboarding to welcome new customers. This 100% in‑office role emphasizes stellar client service and strong organizational skills.

You will lead 1:1 and group trainings, create collateral from templates, assist with office openings and national initiatives, and work across teams to ensure a world‑class agent experience while