Agent Experience Coordinator

Socket.dev; Winter Park (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k)

FSAs

Commuter program

Life insurance

Disability insurance

Maven program

Fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass in Winter Park, FL is seeking an Agent Experience Coordinator to be the first point of contact for customers in our on-site office at 851 W Morse Blvd. You will oversee daily office operations, support onboarding and training on our tools, and assist with marketing requests while ensuring our office standards are maintained.

You will work with a small portfolio of customers, deliver 1:1 tech support, and collaborate with the agent experience and onboarding teams to deliver a world-class

Qualifications

• 1-2 years of previous experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus.
• Event planning experience is a plus.
• Great listening skills, connects well with others, and is empathic to customer pain points.
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement.
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly.
• Strong verbal communication and presentation skills.
• Meticulous attention to detail, highly organized.
• Ability to work in the office during standard operating hours.
• Ability to lift to 25 lbs

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, in-office event setup, and providing first-line support; maintain appearance and organization of the office, supply inventory, and escalate facilities issues.
• Manage a small portfolio of customers by fielding questions and resolving issues via phone, email, and in-person meetings.
• Support adoption of Compass technology and adjacent services with 1:1 support.
• Partner with the National Onboarding team on onboarding processes for new customers.
• Provide basic marketing support by answering questions, creating collateral from templates, and liaising with marketing specialists for complex requests.
• Collaborate with other teams to champion agent questions and feedback.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, and enterprise systems.
• Provide ad-hoc administrative support such as sales meeting preparation, data entry, and office communications.
• Be a culture carrier who inspires change and fosters a positive work environment.

Skills

Customer service

Office management

Hospitality

Operations

People skills

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

*Please note this role is 100% on-site at the Winter Park office - 851 W Morse Blvd*

As an Agent Experience Coordinator, you are the first person our customers see when they walk into a Compass office. You will oversee office operations to ensure everything runs smoothly and our Compass office standards are maintained. You will support a small roster of our customers with everything, including understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

At Compass, You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
• Work collaboratively with other team members and departments to champion agent questions and feedback.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Event planning experience is a plus
• Great listening skills, connects well with others, and is empacustomer'sthe customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift to 25 lbs

Perks that You Need to Know About:

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Plus paid vacation, holidays, sick time, parental leave, and recharge leave;
• medical, tele-health, dental and vision benefits;
• 401(k) plan;
• flexible spending accounts (FSAs);
• commuter program;
• life and disability insurance;
• Maven (a support system for new parents);
• Carrot (fertility benefits);
• UrbanSitter (caregiver referral network);
• Employee Assistance Program;
• and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice