Agent Experience Lead — Training, Onboarding & Client Success

Compass; Town of Florida (NY); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Incentives

Vacation & leave

Medical benefits

401(k)

FSAs

Commuter program

Life insurance

Disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager to serve as the first point of contact for agents joining the company. Based in our Coconut Grove office in Florida, you will train users on Compass tools, manage their success, and support marketing requests while coordinating with onboarding and other teams.

You will foster strong agent relationships, promote platform adoption, and help execute national initiatives and new expansion projects within a collaborative, customer-focused culture.

Qualifications

• 2–3 years in customer service, training, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with enterprise tools (Zendesk, Salesforce, Confluence) is a plus.
• Ability to lift up to 25 lbs and commute to the Coconut Grove office.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact via phone, email, and in-person meetings.
• Promote Compass technology adoption with 1:1 support, strategic recommendations, and group training.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists.
• Partner with Onboarding to welcome new customers to Compass.
• Support ongoing projects including new office openings, national initiatives, and Expansion/M&A activity.
• Collaborate with teams to champion agent questions and feedback.
• Welcome guests, answer the office phone, manage mail, and maintain office organization and supplies.

Skills

Customer service

Training

Office management

Empathy

Communication

Active listening

Real estate knowledge

Technology proficiency

Relationship building

Salesforce

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to serve as the first point of contact for agents joining the company. Based in our Coconut Grove office in Florida, you will train users on Compass tools, manage their success, and support marketing requests while coordinating with onboarding and other teams.

You will foster strong agent relationships, promote platform adoption, and help execute national initiatives and new expansion projects within a collaborative, customer-focused culture.