Office Experience & Onboarding Coordinator

Compass; Miami Beach (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Sick time

Parental leave

Health benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Diversity and inclusion programs

Job summary

Compass is seeking an Agent Experience Coordinator to be the first face in our Miami office. You will oversee daily office operations, support guests and agents, and help with training on Compass tools and programs. This role focuses on delivering a world-class experience and partnering with the agent experience team as needed.

You will work hands-on in-office at 1212 Lincoln Road, coordinating events, managing inquiries, and assisting with marketing requests while maintaining Compass standards.

Qualifications

• 1–2 years of experience in customer service, office management, hospitality, or operations.
• Experience with enterprise tools (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening, communication, and problem-solving skills.

Responsibilities

• Greet and assist guests; manage mail, events, and office needs; ensure office standards are maintained.
• Handle direct customer inquiries via phone, email, and in-person.
• Support adoption of Compass technology and services with 1:1 guidance.
• Collaborate with onboarding and marketing teams for customer onboarding and collateral requests.
• Provide ad-hoc administrative support such as sales prep and data entry.

Skills

Customer service

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Coordinator to be the first face in our Miami office. You will oversee daily office operations, support guests and agents, and help with training on Compass tools and programs. This role focuses on delivering a world-class experience and partnering with the agent experience team as needed.

You will work hands-on in-office at 1212 Lincoln Road, coordinating events, managing inquiries, and assisting with marketing requests while maintaining Compass standards.