Office Experience Concierge & Guest Services Lead

CBRE Group, Inc.; Menlo Park (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

CBRE Group, Inc. is seeking an Experience Coordinator/Technician to be a front-of-house ambassador for our workplace environment in Menlo Park, CA. This role focuses on delivering high-touch services that enhance employee well-being, productivity, and organizational effectiveness.

You will welcome visitors, manage room and event logistics, coordinate with vendors, and support a broad range of workplace services to maintain a welcoming and efficient office atmosphere.

Qualifications

• HS Diploma or GED required.
• 1 year front desk, concierge, customer service or hospitality experience preferred.
• Ability to follow instructions and write routine reports.
• Comfortable meeting and engaging with new people.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Provides coordination and support for delivery of Workplace Services.
• Greets employees and visitors; conducts guest registration and issues passes.
• Submits janitorial/maintenance work orders and coordinates with partners.
• Assists with meeting setup, furniture adjustments, and equipment delivery.
• Maintains Host platform and client materials per brand guidelines.
• Supports reporting and data entry for required service delivery metrics.

Skills

Customer service

Front desk

Hospitality

Communication

Microsoft Office

Education

HS Diploma or GED

Tools

Badging software

A/V equipment

Room management software

Job description

CBRE Group, Inc. is seeking an Experience Coordinator/Technician to be a front-of-house ambassador for our workplace environment in Menlo Park, CA. This role focuses on delivering high-touch services that enhance employee well-being, productivity, and organizational effectiveness.

You will welcome visitors, manage room and event logistics, coordinate with vendors, and support a broad range of workplace services to maintain a welcoming and efficient office atmosphere.