Guest Experience Lead — On-Site Office & Events

CBRE; San Francisco (CA); On-site; USD 55,000 - 63,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience for employees and guests in a designated building in San Francisco. The role exists within the Workplace Experience function, focusing on front-desk duties, event support, and campus services.

You will greet visitors, coordinate passes, answer calls, and assist with onsite events, while adhering to security protocols and using Microsoft Office tools.

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Ability to follow basic work routines and standards.
• Clear communication to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.

Responsibilities

• First point of contact for all entrants; issue passes and follow security protocols.
• Answer phones professionally; prepare presentations and address groups.
• Coordinate recreational, dining, and business activities as requested.
• Manage maintenance work orders; coordinate workplace services and onboarding.
• Respond to inquiries from employees and guests with professional service.
• Organize on-site events; secure space, set up, and supply delivery.
• Follow security and emergency procedures and coordinate with appropriate parties.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain details clearly; follow manager directions precisely.
• Perform duties using defined procedures with limited discretion.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

CBRE is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience for employees and guests in a designated building in San Francisco. The role exists within the Workplace Experience function, focusing on front-desk duties, event support, and campus services.

You will greet visitors, coordinate passes, answer calls, and assist with onsite events, while adhering to security protocols and using Microsoft Office tools.