Guest Experience & Events Coordinator

CBRE Group, Inc.; Menlo Park (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

CBRE Group, Inc. in Menlo Park seeks an Events Coordinator to support the events team with white-glove hospitality and seamless guest experiences.

You will be the first point of contact, log service requests, assist with meetings and events, and coordinate guest services, transportation, signaling, and security as needed.

Join a collaborative team dedicated to delivering exceptional workplace experiences for employees and clients.

Responsibilities

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Record and log service requests and track the statuses. Provide administrative aid to the event team as needed.
• Deliver world-class customer service to all individuals in the facility.
• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
• Resolve problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
• Provide support for meetings and events as needed.
• Work with clients, vendors, and team members to coordinate guest services. This includes arrival experience, transportation, signage, displays, special needs requirements, printing, and event security.
• Create a hospitable environment for attendees, event owners, and vendors on the day of the event.
• Assist with conference room turnover and midday room refresh as needed. Take direction from senior team members.
• Respond to event activities such as gathering event supplies, equipment needs, food & beverage services, facility security, etc.
• Organize and track/inventory event supplies as needed and alert Team when new orders are required.
• Escalate potential issues and concerns as appropriate.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact own team and other teams whose work activities are closely related.
• Deliver own output by following defined procedures and processes under close supervision and guidance.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Job description

CBRE Group, Inc. in Menlo Park seeks an Events Coordinator to support the events team with white-glove hospitality and seamless guest experiences.

You will be the first point of contact, log service requests, assist with meetings and events, and coordinate guest services, transportation, signaling, and security as needed.

Join a collaborative team dedicated to delivering exceptional workplace experiences for employees and clients.