Workplace Experience Lead: Guest Services & Operations

CBRE Group, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Sr. Coordinator in San Francisco to deliver world-class service to employees and guests.

You will be the first point of contact, greet visitors, issue passes, and ensure security protocols are followed while escorting guests to the right locations. You will also handle phone inquiries, coordinate events, manage office operations, and support the team with supplies and equipment.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

Skills

Guest greeting

Phone etiquette

Visitor passes

Event coordination

Vendor coordination

Job description

CBRE Group, Inc. is seeking a Workplace Experience Sr. Coordinator in San Francisco to deliver world-class service to employees and guests.

You will be the first point of contact, greet visitors, issue passes, and ensure security protocols are followed while escorting guests to the right locations. You will also handle phone inquiries, coordinate events, manage office operations, and support the team with supplies and equipment.