Lead Concierge & Workplace Experience Champion

SPS North America; Kansas City (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with matching

Paid Time Off

Bonuses for referrals

Job summary

SPS North America is seeking a polished, hospitality‑driven Lead Concierge Associate to be the face of our workplace. You will lead guest services, manage registrations, room bookings, and guest needs, while capturing preferences for personalized visits.

This role requires strong communication, organizational skills, and a professional presence. You will work Monday–Friday, 8:00 AM–5:00 PM, and collaborate with SPS leadership to maintain a seamless environment.

Qualifications

• 2+ years of concierge, hospitality, reception, or high‑touch client‑facing experience preferred.
• Previous lead or senior‑level guest services experience preferred.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Provide a warm, professional welcome to colleagues and guests.
• Manage visitor registration, guest arrivals, meeting room bookings, and special requests.
• Build relationships and capture guest preferences to personalize future visits.
• Provide directions, information, and connections to colleagues and departments.
• Conduct floor walks to ensure supplies are stocked and spaces are guest‑ready.
• Identify and address facilities or workplace issues.
• Serve as a primary point of contact for clients and SPS management.
• Participate in team meetings and coordinate with Workplace Experience teams.

Skills

Guest Services

Hospitality

Communication

Organizational Skills

Microsoft Office

Education

High school diploma or equivalent

Job description

SPS North America is seeking a polished, hospitality‑driven Lead Concierge Associate to be the face of our workplace. You will lead guest services, manage registrations, room bookings, and guest needs, while capturing preferences for personalized visits.

This role requires strong communication, organizational skills, and a professional presence. You will work Monday–Friday, 8:00 AM–5:00 PM, and collaborate with SPS leadership to maintain a seamless environment.