Client Experience Lead & Office Concierge

SPS; Los Angeles (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Career growth

Learning & Development

PTO

Bonuses

Medical, Dental, Vision

401k w/ matching

Job summary

SPS in Los Angeles is seeking a Client Services Associate to elevate the office experience by providing personalized, client-centric services and administrative support.

You will work with the Experience Team to deliver facilities, hospitality, and office services, acting as a one-stop contact for client requests and ensuring prompt, courteous service. The role requires strong communication and organization in a fast-paced setting.

Qualifications

• High school diploma or equivalent required; associate or bachelor's preferred in hospitality.
• Proven work experience in a client-facing role in corporate or hospitality settings.
• Strong communication, interpersonal, and problem-solving skills.
• Professional appearance and demeanor.
• Ability to maintain confidentiality and discretion.
• Tech-savvy with ability to adapt to various software and systems.
• Flexibility to work in a fast-paced and dynamic environment.
• Customer service or hospitality certification is a plus.

Responsibilities

• Greets and welcomes clients, maintaining a friendly, professional demeanor.
• Fosters relationships with clients and understands their needs and preferences.
• Proactively assists clients to ensure comfort and satisfaction.
• Maintains client preference profiles for personalized service.
• Executes surprise and delight programming to enhance office culture.
• Acts as central contact for clients; coordinates services efficiently.
• Monitors service requests and ensures timely follow-up and resolution.
• Oversees mailroom, shipping/receiving, and office services.
• Manages document handling including copying, scanning, printing, binding.
• Performs regular floor walks; keeps areas clean and stocked.
• Prepares offices for new hires, moves, or departures; coordinates visitors.
• Installs office signage for new employees and visitors.
• Adheres to policies; provides direction under supervision.
• Ensures printers are functioning and stocked; manages print jobs.
• Maintains welcoming common areas and handles supplies/restocking.
• Delivers office supplies to desks and supports document scanning as needed.
• Collects and analyzes client feedback to improve service.

Skills

Communication

Customer service

Organizational skills

Problem solving

Confidentiality

Tech-savvy

Hospitality

Teamwork

Prioritization

Adaptability

Education

High school diploma

Associate or bachelor's degree preferred (hospitality a plus)

Job description

SPS in Los Angeles is seeking a Client Services Associate to elevate the office experience by providing personalized, client-centric services and administrative support.

You will work with the Experience Team to deliver facilities, hospitality, and office services, acting as a one-stop contact for client requests and ensuring prompt, courteous service. The role requires strong communication and organization in a fast-paced setting.