Office Coordinator & CSR — Master Scheduler

Ace Handyman Services Traverse City; Traverse City (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance stipend

Phone stipend

PTO

Job summary

Ace Handyman Services Traverse City is seeking an Office Coordinator/CSR to be the operational heart of our locally owned team within a trusted national brand. You will manage daily scheduling and handle customer inquiries to ensure smooth service delivery.

No prior construction experience is required; we will teach you. You will answer calls, match needs with craftsmen, and work with management to keep a high level of customer satisfaction and operational efficiency.

Qualifications

• High school diploma or GED
• 3–5 years in administrative, scheduling, or CSR roles
• Comfort with learning new technology and software
• Excellent verbal and written communication
• Strong multitasking and organizational skills
• Solid typing skills
• Comfort discussing services and pricing with customers (sales awareness)
• Experience in customer-facing roles is a plus

Responsibilities

• Manage calendars and travel routes for multiple craftsmen and match projects to skills and location
• Respond to new job leads, explain services and pricing to customers
• Use dispatching and schedule management software to keep operations accurate
• Handle basic paperwork, filing, and customer follow-up in collaboration with management
• Over time build relationships with field staff and take on more leadership responsibilities

Skills

Administrative experience

Scheduling

Customer service

Communication (verbal)

Communication (written)

Multitasking

Typing

Sales communication

Customer-facing

Education

High school diploma or GED

Job description

Ace Handyman Services Traverse City is seeking an Office Coordinator/CSR to be the operational heart of our locally owned team within a trusted national brand. You will manage daily scheduling and handle customer inquiries to ensure smooth service delivery.

No prior construction experience is required; we will teach you. You will answer calls, match needs with craftsmen, and work with management to keep a high level of customer satisfaction and operational efficiency.