Customer Experience & Scheduling Coordinator

Paradox.ai by Workday - ATS; Charlotte (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay $18–$22/hr

Paid holidays and PTO

Ongoing training and growth

Supportive team environment

Job summary

Mr. Handyman in Charlotte, NC seeks a Customer Service Coordinator to answer calls, build rapport with customers, and schedule home repair services. You will coordinate technician calendars, communicate with customers and technicians, and support daily office tasks.

Ideal candidates have 2–5 years of customer service experience, strong phone presence, and proficiency with Microsoft Office and Excel. This is a full-time, on-site role offering a stable team environment and career growth

Qualifications

• 2–5 years of customer service or related experience.
• Excellent phone presence and communication skills.
• Proficient with Microsoft Office, Outlook, and Excel.
• Strong organizational and multitasking abilities.

Responsibilities

• Answer incoming customer calls with professionalism and enthusiasm.
• Build rapport with customers and understand their needs.
• Schedule home repair and improvement services.
• Coordinate technician schedules and communicate throughout the day.
• Assist with administrative tasks and office support.

Skills

Phone presence

Customer service

Scheduling

Office software

Communication skills

Tools

Microsoft Office

Outlook

Excel

Job description

Mr. Handyman in Charlotte, NC seeks a Customer Service Coordinator to answer calls, build rapport with customers, and schedule home repair services. You will coordinate technician calendars, communicate with customers and technicians, and support daily office tasks.

Ideal candidates have 2–5 years of customer service experience, strong phone presence, and proficiency with Microsoft Office and Excel. This is a full-time, on-site role offering a stable team environment and career growth