Operations Manager - Scheduling, Customer Care & Growth

Handyman Connection - South Shore Boston, MA; Hanover (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Handyman Connection - South Shore Boston, MA is seeking an Office Manager to oversee day-to-day operations of our local office. You will work closely with the owner, craftsmen, customers, and staff to keep jobs moving, schedules full, and customers satisfied.

The ideal candidate is organized, dependable, and comfortable making decisions. Home services or construction experience is helpful but not required; ownership of your work is what matters most.

Qualifications

• Organized and detail-oriented with strong time management.
• Excellent communication with customers and team members.
• Comfortable handling phone conversations and basic business reports.
• Willingness to learn handyman operations and grow with the company.

Responsibilities

• Manage daily schedule and coordinate jobs with craftsmen.
• Schedule estimates and ensure opportunities on calendar.
• Follow up with customers on estimates and projects.
• Monitor booked work and revenue projections.
• Assist craftsmen with material orders.
• Keep customers informed throughout projects.
• Review completed jobs for labor and material costs.

Skills

Organized

People skills

Communication

Scheduling

Customer service

Problem solving

Tools

MS Office

Excel

Job description

Handyman Connection - South Shore Boston, MA is seeking an Office Manager to oversee day-to-day operations of our local office. You will work closely with the owner, craftsmen, customers, and staff to keep jobs moving, schedules full, and customers satisfied.

The ideal candidate is organized, dependable, and comfortable making decisions. Home services or construction experience is helpful but not required; ownership of your work is what matters most.