Customer Success & Scheduling Coordinator

Handyman Connection Products, Inc.; Northern (KY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Job summary

Handyman Connection Products, Inc. is seeking a Customer Service & Scheduling Coordinator to keep a busy home-repair service organized and customers informed. You will manage schedules, follow up on estimates, and coordinate with craftsmen to ensure timely, accurate job information.

This role involves communicating professionally, taking ownership of work, and ensuring opportunities don’t fall through the cracks. A strong emphasis on problem-solving and productivity is essential.

Qualifications

• Extremely organized, detail-oriented, and reliable in daily tasks.
• Confident and personable communication on calls, email, and in person.
• Comfortable handling difficult conversations with customers.
• Proficient with CRM and scheduling systems.
• Able to multitask and stay productive with minimal direction.

Responsibilities

• Answer calls, emails, texts; gather customer needs and explain the process.
• Schedule estimates, appointments, and service calls; confirm changes.
• Follow up on leads, outstanding estimates, and scheduling gaps.
• Coordinate with craftsmen; ensure accurate job notes and records.

Skills

Customer service

Scheduling

Office administration

CRM

Tools

CRM software

Scheduling software

Job description

Handyman Connection Products, Inc. is seeking a Customer Service & Scheduling Coordinator to keep a busy home-repair service organized and customers informed. You will manage schedules, follow up on estimates, and coordinate with craftsmen to ensure timely, accurate job information.

This role involves communicating professionally, taking ownership of work, and ensuring opportunities don’t fall through the cracks. A strong emphasis on problem-solving and productivity is essential.