Office Coordinator/CSR

Ace Handyman Services Traverse City; Traverse City (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance stipend

Phone stipend

PTO

Job summary

Ace Handyman Services Traverse City is seeking an Office Coordinator/CSR to be the operational heart of our locally owned team within a trusted national brand. You will manage daily scheduling and handle customer inquiries to ensure smooth service delivery.

No prior construction experience is required; we will teach you. You will answer calls, match needs with craftsmen, and work with management to keep a high level of customer satisfaction and operational efficiency.

Qualifications

• High school diploma or GED
• 3–5 years in administrative, scheduling, or CSR roles
• Comfort with learning new technology and software
• Excellent verbal and written communication
• Strong multitasking and organizational skills
• Solid typing skills
• Comfort discussing services and pricing with customers (sales awareness)
• Experience in customer-facing roles is a plus

Responsibilities

• Manage calendars and travel routes for multiple craftsmen and match projects to skills and location
• Respond to new job leads, explain services and pricing to customers
• Use dispatching and schedule management software to keep operations accurate
• Handle basic paperwork, filing, and customer follow-up in collaboration with management
• Over time build relationships with field staff and take on more leadership responsibilities

Skills

Administrative experience

Scheduling

Customer service

Communication (verbal)

Communication (written)

Multitasking

Typing

Sales communication

Customer-facing

Education

High school diploma or GED

Job description

Posted Monday, 8/10/2026

If you are an administrative or customer service professional looking to turn your communication skills and organizational talent into a rewarding career, we have an opportunity for you. We are looking for an Office Coordinator/CSR to join our team at Ace Handyman Services. This role is the operational heart of our business, ensuring our daily schedule runs smoothly and our customers receive exceptional service.

You do not need any prior construction or home improvement experience to succeed here. We will teach you how our business works. Your primary focus will be answering incoming customer calls, understanding their home repair needs, educating them on our service model, and matching them with the right craftsmen. This is a collaborative, fast-paced role that offers a tight-knit, locally owned team culture backed by a trusted national brand, with clear opportunities to grow into leadership positions like Office Manager.

What Success Looks Like

In this role, success is measured by how efficiently you manage our daily logistics and how well you care for our customers. Your daily and long-term responsibilities include:

• Daily Scheduling and Logistics: You will manage the calendars and travel routes for multiple craftsmen, ensuring they are matched with projects that fit their skills and location.
• Customer Education: You will respond to new job leads quickly, explain our services and pricing clearly, and help customers feel confident choosing us for their home repairs.
• Software and Dispatch: You will use our dispatching and schedule management software to keep our operations accurate and up-to-date.
• Administrative Support: You will handle basic paperwork, filing, and customer follow-up calls, while working closely with the management team to solve daily operational challenges.
• Long-term Growth: Over time, you will master our business model, build strong relationships with our field staff, and take on more leadership responsibilities.

Compensation and Benefits

We believe in rewarding our team members for their hard work and dedication. This position offers:

• Hourly pay of $18.00 to $20.00 per hour
• Health insurance stipend
• Phone stipend
• Paid Time Off (PTO)
• 401(k) with company match
• Regular pay reviews
• Clear pathways for career growth and advancement

Qualifications

We want to set you up for success. Here is what we are looking for in qualified candidates:

Required Skills and Experience:

• High school diploma or GED
• 3 to 5 years of experience in an administrative assistant, scheduling, or customer service role
• Comfortable learning and using new technology and software applications
• Comfortable discussing services and pricing with customers (basic sales comfort)
• Excellent verbal and written communication skills
• Strong multitasking skills and the ability to stay organized under pressure
• Solid typing skills

Preferred Skills (Nice-to-Have):

• Experience working in a direct customer-facing role
• Ten-key typing skills
• A basic understanding of sales or marketing principles

Ready to Join Our Team?

If you are an organized, detail-oriented professional who loves solving problems and helping others, we would love to meet you.