Office Coordinator - CMC (Full Time) 1st Shift

Advocate Aurora Health; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Advocate Health in Charlotte is seeking a Patient Care Coordinator to supervise the front office and perform coordination duties across scheduling, staff coverage, and patient services. The role includes interviewing staff, cross-training, and assisting the Practice Manager during absences.

The ideal candidate will manage patient eligibility verification, establish payment plans, and handle supplies, insurance filing, and refunds. Strong customer service and communication skills are essential.

Qualifications

• High School Diploma or GED required.
• Medical office terminology knowledge preferred.
• Excellent customer service, computer, and communication skills required.
• Supervision/leadership experience preferred.

Responsibilities

• Supervises the front office.
• Performs Patient Care Coordinator activities including staff management, auditing for accuracy, maintaining schedules.
• Interviews new or replacement staff and coordinates cross-training.
• Provides coverage for Practice Manager during absences (non-clinical coverage, facility/equipment needs, patient satisfaction).
• Verifies patient eligibility before treatment and establishes payment plans on outstanding balances.
• Purchases office and medical supplies, files insurance, and distributes refunds.

Skills

Staff management

Auditing accuracy

Quality control

Scheduling

Cross-training

Interviewing

Coverage planning

Patient satisfaction

Communication

Education

High School Diploma

GED

Job description

Essential Functions

• Supervises the front office.
• Performs Patient Care Coordinator activities, including but not limited to: staff management; auditing for accuracy; maintaining quality control; maintaining daily, weekly, monthly schedules.
• Interviews new or replacement staff, coordinates cross-training of staff and provides the coverage of certain positions.
• Assists the Practice Manager or function in the role of Practice Manager during absences. This includes, but is not limited to: non-clinical coverage, facility and equipment needs, patient satisfaction, and patient complaints.
• Verifies patient eligibility before treatment is rendered and establishes payment plan on outstanding balances.
• Purchases office and medical supplies, files insurance, and distributes refunds.

Physical Requirements

Work consistently requires walking, standing, and sitting. Requires some lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds in handling of medical equipment or supplies. Must speak and read English very well. Must have the ability to deal effectively with patients, staff and physicians. Will require some analyzing of data or report information. Must have the ability to search for solutions, direct activities of others.

Education, Experience and Certifications

High School Diploma or GED required. Medical office, medical terminology, supervision preferred. Excellent customer service, computer, communication skills required.