Office Coordinator

Talentify; Hinesville (GA); On-site; USD 38,000 - 58,000; Full time

Job summary

Talentify is seeking an Office Coordinator to support clinical staff with administrative tasks, including answering phones, routing messages, and verifying patient registration and insurance information.

Responsibilities include coordinating scheduling, assisting with precertifications, and scanning documents into the EMR to substantiate care and claims. You will contribute to patient satisfaction and performance improvement initiatives.

Qualifications

• Associates of Healthcare- Preferred
• 1-2 Years General Medical Office - Preferred
• Verifies patient information for registration and insurance verification
• Scans & enters documentation to EMR to substantiate patient treatment & claim submission

Responsibilities

• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered.
• Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person.
• Monitor various reports for precertification need and communicate with departments to resolve denials.
• Assures fiscal compliance related to patient billing and coding and correctly bill patients for services.
• Perform patient and provider scheduling activities and maintain clinic schedule for appropriate patient flow.

Education

Associates of Healthcare- Preferred

Job description

Position Summary

• The Office Coordinator provides administrative support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling internally & externally. Obtains precertifications, or assists in the precertification process, as required by healthcare insurers and/or managed care. Scans & enters documentation to EMR to substantiate patient treatment & claim submission. Participates in unit activities to promote patient satisfaction and performance improvement.

Education

• Associates of Healthcare- Preferred

Experience

• 1-2 Years General Medical Office - Preferred

License & Certification

• None Required

Core Job Functions

• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person. Respond timely to inquiries according to protocol. Prioritize messages and follow up to assure response to urgent messages has occurred.
• Monitor various reports for precertification need. Perform initial review prior to date of service and concurrent review until precertification obtained. Communicate and collaborate with other departments to eliminate precertification denials.
• Assures fiscal compliance related to patient billing and coding. Correctly bill patients for services and accurately document to support charges.
• Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits. Maintain clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines. Review daily authorization status with insurance representative for all patients coming to the service.