Office Coordinator

St. Joseph's/Candler; Savannah (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Office Coordinator at St. Joseph's/Candler provides essential secretarial support to clinical staff, screens calls, schedules appointments, verifies patient information and insurance verification.

They coordinate patient scheduling and ensure documentation is accurately entered into the EMR to support treatment and claims. This role supports activities to promote patient satisfaction and ongoing performance improvement, with duties spanning front-d desk tasks, billing and coordination with

Qualifications

• High school diploma or equivalent preferred.
• 1-2 years in a general medical office preferred.
• License and certification: None required.

Responsibilities

• Electronic and paper filing are maintained; answers phones, schedules appointments, routes calls.
• Verifies patient demographics, insurance and other information required to submit claims; scans documentation for claims.
• Prepares next-day encounters including insurance verification and notification of patient balances.

Education

High School Diploma

1-2 Years General Medical Office

Job description

Position Summary

• The Office Coordinator provides secretarial support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling both internally and externally. Scans and enters documentation into EMR to substantiate patient treatment and claim submission. Participates in activities to promote patient satisfaction and performance improvement.

Education

• High School Diploma - Preferred

Experience

• 1-2 Years General Medical Office - Preferred

License & Certification

• None Required

Core Job Functions

• Electronic and paper filing systems are maintained. Answers phones, schedules appointments, and routes calls appropriately. Prepares next-day encounters to include insurance verification, review of patient balance, and notification to patients regarding balance when required.
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Confirms co-payment, deductible or deposit amounts from cards/software. Informs the patient, requests payment, process payment and produces receipt. Informs the patient of payment options, financial counseling, and Financial Assistance.
• Following the orders of physician and APP, schedules patients for diagnostic procedures and therapeutic interventions.
• Refers patients to correct laboratory, imaging center, hospital or specialist. Ensures precertification is obtained when needed prior to services being rendered. Follows referral process based upon insurance company's policies and procedures.