Office Coordinator

Talentify; Statesboro (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Talentify is seeking an Office Coordinator to provide essential secretarial support for clinical staff in a healthcare setting in Georgia. You will verify patient information for registration and insurance, coordinate scheduling, and manage pre-certification processes to ensure smooth patient flow.

The role involves scanning and entering documentation into the EMR, supporting claim submissions, and contributing to patient satisfaction and quality improvements through adherence to SOPs.

Qualifications

• Verifies patient demographics and insurance information for claims.
• Coordinates patient scheduling across internal and external teams.
• Performs precertification reviews with insurers.
• Ensures accurate billing and documentation to support charges.
• Maintains SOP-based scheduling and patient flow.

Responsibilities

• Verify demographics, insurance, and submit insurance claims.
• Coordinate communications and respond to inquiries promptly.
• Monitor precertification needs and obtain authorization.
• Assist with billing and coding accuracy.
• Schedule patients and manage clinic flow per SOPs.

Skills

insurance verification

EMR documentation

patient scheduling

pre certification

Education

High School Diploma General Studies

Tools

EMR system

Job description

Position Summary

• The Office Coordinator provides secretarial support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling internally & externally. Obtains pre certification as required by healthcare insurers and/or managed care. Scans & enters documentation to EMR to substantiate patient treatment & claim submission. Participates in unit activities to promote patient satisfaction and performance improvement.

Education

• High School Diploma General Studies - Preferred

Experience

• 1-2 Years General Medical Office - Preferred

License & Certification

• None Required

Core Job Functions

• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person. Respond timely to inquiries according to protocol. Prioritize messages and follow up to assure response to urgent messages has occurred.
• Monitor various reports for precertification need. Perform initial review prior to date of service and concurrent review until precertification obtained. Communicate and collaborate with other departments to eliminate precertification denials.
• Assures fiscal compliance related to patient billing and coding. Correctly bill patients for services and accurately document to support charges.
• Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits. Maintain clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines. Review daily authorization status with insurance representative for all patients coming to the service.