Office Coordinator

Talentify; Hilton Head Island (SC); On-site; USD 42,000 - 52,000; Full time

Job summary

Talentify is seeking an Office Coordinator to provide secretarial support to clinical staff, coordinate patient scheduling, collect co-payments and required documentation, and obtain pre-certifications as needed. You will answer phones, screen callers, relay messages, and manage communications per SOPs.

Preferred qualifications include a High School Diploma and 1-2 years in a general medical office. This on-site role emphasizes accurate data collection and efficient patient flow within a

Qualifications

• High school diploma preferred.
• 1-2 years in a general medical office environment preferred.

Responsibilities

• Verify patient demographics, insurance and other information for insurance claims processing.
• Coordinate communications to ensure messages reach the appropriate person and respond to inquiries per protocol.
• Schedule patient visits (clinic, referrals, diagnostics) and manage patient flow per staff expectations.
• Process mail and packages; deliver documents via fax, mail, or other required methods.
• Update electronic authorization system with current statuses and communicate with payers and staff to obtain authorizations.

Education

High School Diploma - Preferred

1-2 Years General Medical office - Preferred

Job description

Position Summary

• The Office Coordinator provides secretarial support to clinical staff. Coordinates patient scheduling, internal and external. Collects co-payments and other required documentation.s for the visit. Obtains pre-certification as required by healthcare insurers and/or managed care providers. Answer telephone, screen and route callers, retrieve and relay messages.

Education

• High School Diploma - Preferred

Experience

• 1-2 Years General Medical office - Preferred

License & Certification

• None Required

Core Job Functions

• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person. Respond timely to inquiries according to protocol. Prioritize messages and follow up to assure response to urgent messages has occurred.
• Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits. Maintain clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines. Review daily authorization status with insurance representative for all patients coming to the service.
• Process mail and packages to include opening and/or delivering to the designated location per the instructions of the medical staff and management. Deliver document via fax, mail or other forms of communications as required and by the deadline required. Acquire documentations via multiple methods by the deadline required.
• Review and update the electronic authorization system for current authorization status, new authorization numbers, dates and other vital data. Coordinate with insurance representative to assure appropriate authorizations are obtained and any errors noted with authorizations are resolved. Coordinate calls between payer, management companies and clinical staff to assure appropriate authorizations are obtained and recorded.