Office Coordinator - Primary Care Practices

UR Thompson Health; Town of Richmond (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Thompson Health is seeking an Office Coordinator to promote effective communication, support staff development, assist with workflow coordination, and maintain consistent administrative operations across both practice locations.

This role leads by example, participates in daily patient-facing activities, builds positive relationships with providers, nursing and support staff, and fosters a culture of teamwork, accountability, and exceptional customer service.

Qualifications

• 2 to 3 years' experience as secretary/clerical medical office experience preferred.
• 2 to 3 years' experience as Office Coordinator or Team Lead preferred.
• High School Diploma or GED required.
• Associates Degree preferred.
• Medical terminology required.

Responsibilities

• Coordinate administrative workflows across locations.
• Resolve routine issues and reinforce established processes.
• Communicate staff concerns to Practice Management.
• Build positive working relationships with providers, nursing staff, and support staff.
• Promote a culture of teamwork, accountability, and customer service.
• Participate in daily patient-facing activities.
• Assist with scheduling, insurance verification, referrals, and front-office workflows.
• Proficient with electronic medical records and Microsoft Office.

Skills

Leadership

Team-building

Communication

Conflict resolution

Time management

Multitasking

Problem-solving

Customer service

EMR proficiency

Microsoft Office

Scheduling

Insurance verification

Front-office workflows

Education

High School Diploma or GED

Associates Degree preferred

Medical terminology required

Tools

Scheduling software

Job description

Main Function

The Office Coordinator promotes effective communication, supports staff development, assists with workflow coordination, and helps ensure consistent administrative operations across both practice locations. This position leads by example, actively participating in daily patient-facing activities while fostering a collaborative, patient-centered work environment.

• Schedule: Full Time, Days

Main Function

The Office Coordinator promotes effective communication, supports staff development, assists with workflow coordination, and helps ensure consistent administrative operations across both practice locations. This position leads by example, actively participating in daily patient-facing activities while fostering a collaborative, patient-centered work environment.

The Office Coordinator serves as a resource for administrative staff, helping to resolve routine issues, answer questions, reinforce established processes, and communicate staff concerns, opportunities, and operational needs to Practice Management. The position is expected to build positive working relationships with providers, nursing staff, and support staff while contributing to a culture of teamwork, accountability, and excellent customer service.

Required Job Specific Competencies

• Demonstrates leadership and team-building skills through mentoring, coaching, and supporting administrative staff while leading by example.
• Serves as an effective liaison between administrative staff and Practice Management, promoting clear communication, collaboration, and accountability.
• Demonstrates strong interpersonal and conflict-resolution skills, addressing concerns professionally and fostering a positive work environment.
• Ability to balance leadership responsibilities with a full patient-facing workload, effectively prioritizing competing demands in a fast-paced medical practice.
• Demonstrates strong organizational, time management, multitasking, and problem-solving skills.
• Builds and maintains collaborative working relationships with providers, nursing staff, colleagues, and organizational departments.
• Maintains a strong customer service focus and commitment to delivering an exceptional patient experience.
• Demonstrates proficiency with electronic medical records, Microsoft Office applications, and medical office operations.
• Possesses a working knowledge of scheduling, insurance verification, referrals, and front-office workflows.

Qualifications

• Secretarial experience preferred.
• Medical background is preferred.
• Leadership experiences preferred.

Education And Experience

• High School Diploma or GED required
• Associates Degree preferred.
• Medical terminology required.
• 2 to 3 years' experience as secretary/clerical medical office experience preferred.
• 2 to 3 years' experience as Office Coordinator or Team Lead preferred.
• Pay Range: $19.00 - $25.00
• Starting Pay: Based on experience
• Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.