Office Coordinator - CMC (Full Time) 1st Shift

Atrium Health Enterprise; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Atrium Health Enterprise is seeking a Patient Care Coordinator to support clinical and administrative operations, including staff management, scheduling, and quality control. You will audit processes and ensure accurate daily, weekly, and monthly rosters.

Responsibilities include interviewing and cross-training staff, covering roles during absences, verifying patient eligibility, arranging payment plans, and handling supplies, insurance filings, and refunds.

Qualifications

• High School Diploma or GED required.
• Medical terminology knowledge preferred.
• Excellent customer service, strong communication and computer skills required.

Responsibilities

• Coordinate patient care coordination including staff management, scheduling, and audits.
• Interview and train new staff, arrange cross-training and coverage.
• Assist Practice Manager during absences, address patient satisfaction and complaints.
• Verify patient eligibility before treatment and set up payment plans for balances.
• Procure office and medical supplies, file insurance, and process refunds.

Skills

Staff management

Auditing

Quality control

Scheduling

Customer service

English proficiency

Education

High School Diploma or GED

Medical terminology knowledge

Supervision experience preferred

Tools

Medical office software

Job description

Essential Functions

• Performs Patient Care Coordinator activities, including but not limited to: staff management; auditing for accuracy; maintaining quality control; maintaining daily, weekly, monthly schedules.
• Interviews new or replacement staff, coordinates cross-training of staff and provides the coverage of certain positions.
• Assists the Practice Manager or function in the role of Practice Manager during absences. This includes, but is not limited to: non-clinical coverage, facility and equipment needs, patient satisfaction, and patient complaints.
• Verifies patient eligibility before treatment is rendered and establishes payment plan on outstanding balances.
• Purchases office and medical supplies, files insurance, and distributes refunds.

Physical Requirements

Work consistently requires walking, standing, and sitting. Requires some lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds in handling of medical equipment or supplies. Must speak and read English very well. Must have the ability to deal effectively with patients, staff and physicians. Will require some analyzing of data or report information. Must have the ability to search for solutions, direct activities of others.

Education, Experience And Certifications

High School Diploma or GED required. Medical office, medical terminology, supervision preferred. Excellent customer service, computer, communication skills required.