Office Coordinator

St. Joseph's/Candler; Hardeeville (SC); On-site; USD 35,000 - 48,000; Full time

Job summary

St. Joseph's/Candler in South Carolina is seeking an Office Coordinator to provide essential secretarial support to clinical staff. You will answer phones, screen calls, route messages, verify patient information for registration and insurance, and coordinate patient scheduling.

You will also input documents into the EMR to support patient treatment and claims, maintain filing systems, and participate in activities to promote patient satisfaction and performance improvement.

Qualifications

• Electronic and paper filing systems are maintained.
• Answers phones, schedules appointments, and routes calls appropriately.
• Prepares next-day encounters to include insurance verification, review of patient balance, and notification to patients regarding balance when required.
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered.
• Follows referral process based upon insurance company's policies and procedures.

Responsibilities

• Answers phones, schedules appointments, and routes calls appropriately.
• Prepares next-day encounters to include insurance verification and balance notification.
• Verifies patient demographics and insurance information for claims submission.
• Schedules patients for procedures and coordinates referrals when needed.
• Scans and enters documentation to support insurance and healthcare claim processing.

Skills

Telephone communication

Scheduling

Insurance verification

EMR data entry

Patient satisfaction

Performance improvement

Education

High School Diploma - Preferred

Tools

EMR software

Job description

• The Office Coordinator provides secretarial support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling both internally and externally. Scans and enters documentation into EMR to substantiate patient treatment and claim submission. Participates in activities to promote patient satisfaction and performance improvement.

Education

• High School Diploma - Preferred

Experience

• 1-2 Years General Medical Office - Preferred

License & Certification

• None Required

Core Job Functions

• Electronic and paper filing systems are maintained. Answers phones, schedules appointments, and routes calls appropriately. Prepares next-day encounters to include insurance verification, review of patient balance, and notification to patients regarding balance when required.
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Confirms co-payment, deductible or deposit amounts from cards/software. Informs the patient, requests payment, process payment and produces receipt. Informs the patient of payment options, financial counseling, and Financial Assistance.
• Following the orders of physician and APP, schedules patients for diagnostic procedures and therapeutic interventions.
• Refers patients to correct laboratory, imaging center, hospital or specialist. Ensures precertification is obtained when needed prior to services being rendered. Follows referral process based upon insurance company's policies and procedures.