Office Coordinator

Southern Air LLC; Baton Rouge (LA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Matching 401(k)

Paid Holidays

Paid Time Off

Ongoing Training & Development

Job summary

Southern Air of Baton Rouge is seeking an Office Coordinator to be the backbone of a busy office, supporting customers and technicians while keeping operations running smoothly.

Join our growing team and enjoy a role with structured daily tasks, room for growth, and competitive compensation in a hands-on, customer-focused environment.

Qualifications

• 1–5 years of experience in office administration or customer support.
• Experience with ServiceTitan is preferred.
• Valid driver’s license.

Responsibilities

• Answer and manage incoming customer calls in a professional and friendly manner.
• Schedule customer appointments, estimates, and technician calls.
• Coordinate daily technician schedules to ensure efficiency and coverage.
• Maintain accurate customer records, service notes, and documentation.
• Assist with renewing and managing maintenance agreements.
• Communicate with customers to confirm appointments and follow up on service.
• Provide high-level customer service and help resolve concerns professionally.
• Support office operations and administrative tasks as needed.
• Use internal systems and software (including ServiceTitan) to track activity.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Customer service

Tools

Microsoft Office

ServiceTitan

Job description

Ready to TRADE UP to a better opportunity?

Southern Air of Baton Rouge is looking for a reliable, organized, and people-focused Office Coordinator to join our growing team. This role is perfect for someone who enjoys keeping things running smoothly, supporting customers and technicians, and being the backbone of a busy, professional office.

Why Join Southern Air of Baton Rouge?

We believe our employees are the foundation of our success. That's why we prioritize work-life balance, growth opportunities, and competitive compensation for our front-line team members.

What We Offer

• Competitive pay: $17-$22 per hour (based on experience)
• Uncapped growth and advancement opportunities
• Medical, Prescription, Dental, and Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• Paid Holidays
• Paid Time Off (PTO)
• Ongoing training and professional development

What You’ll Do

As our Office Coordinator, you’ll be the central point of support for customers, technicians, and leadership—keeping operations organized and efficient.

Core Responsibilities

• Answer and manage incoming customer calls in a professional and friendly manner
• Schedule customer appointments, estimates, and technician calls
• Coordinate daily technician schedules to ensure efficiency and coverage
• Maintain accurate customer records, service notes, and documentation
• Assist with renewing and managing maintenance agreements
• Communicate with customers to confirm appointments and follow up on service
• Provide high-level customer service and help resolve concerns professionally
• Support office operations and administrative tasks as needed
• Use internal systems and software (including ServiceTitan, when applicable) to track activity

What We’re Looking For

You’ll Be a Great Fit If You Have

• 1-5 years of experience in office administration, customer support, or call center roles
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Proficiency with Microsoft Office (Word, Outlook, Excel)
• Experience with ServiceTitan
• A positive attitude and team-first mindset
• Valid driver’s license with a clean driving record

Who We Are

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

We are an Equal Employment Opportunity Employer

Additional Details

Job Type: Full-Time

Pay: $17 - $22 per hour

Work Location: In person (Baton Rouge, LA)

Benefits Include

• Matching 401(k)
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• Paid Time Off
• Ongoing Training & Development

Commute/Relocation

Must be able to reliably commute to or plan to relocate before starting.

Posted Min Pay Rate

USD $17.00/Hr.

Posted Max Pay Rate

USD $20.00/Hr.