Customer Service Representative

Southern Air LLC; Baton Rouge (LA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Uncapped Pay Potential

Health Insurance

Dental and Vision Insurance

Disability and Life Insurance

401(k) Matching

Ongoing Training and Development

Paid Holidays

Paid Time Off

Job summary

Southern Air of Baton Rouge is hiring for a Customer Support representative to handle incoming calls, schedule estimates, and manage maintenance agreements. You will build relationships with customers and coordinate with technicians to ensure top‑level service.

The role requires 1+ year of call center or customer support experience, a valid driver’s license, and proficiency with MS Office; Service Titan experience is a plus. This is an in‑person position in Baton Rouge, LA.

Qualifications

• 1–5 years of call center or customer support experience preferred.
• Valid driver’s license with clean MVR.
• Experience with MS Office products preferred; familiarity with Service Titan is a plus.

Responsibilities

• Handle incoming calls from customers and provide top‑level service.
• Schedule and manage customer estimates and maintenance appointments.
• Identify customer needs and ensure satisfaction with services provided.
• Maintain accurate records of customer requests and actions taken.
• De‑escalate complaints and resolve issues promptly and professionally.
• Coordinate between customers and technicians to optimize schedules.

Skills

Call center experience

Customer support

Driver's license

Tools

ServiceTitan

MS Office

Job description

Looking to TRADE UP to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.

Why Join Our Team

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What You Will Do

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns

Who You Are

• 1-5 years of call center or customer support experience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred

Who We Are

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $15-18 per hour

Benefits

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development

Ability To Commute/relocate

• Baton Rouge, LA: Reliably commute or planning to relocate before starting work (Required)

Experience

• Call Center or Customer Support (1+ year required)

Work Location: In person

Posted Min Pay Rate

USD $15.00/Hr.

Posted Max Pay Rate

USD $18.00/Hr.