Job Posting Title Customer Service Representative

Southernairbr; Baton Rouge (LA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Uncapped Pay Potential

Medical Insurance

Dental and Vision Insurance

Disability Insurance

Matching 401(k)

Paid Time Off (PTO)

Ongoing training & development

Job summary

Southern Air of Baton Rouge is seeking a dedicated Customer Support team member to manage client interactions, assist with scheduling, and ensure customer satisfaction. This full-time role involves handling inquiries, building relationships, and maintaining records for a smooth operation.

The ideal candidate will have 1-5 years of experience in customer service and effective communication skills. We offer uncapped pay potential, comprehensive benefits, and a supportive work environment.

Qualifications

• 1-5 years of call center or customer support experience preferred.
• Valid driver’s license with clean motor vehicle record is required.

Responsibilities

• Manage incoming calls from customers.
• Schedule and manage customer estimates.
• Identify and assess customers’ needs for full satisfaction.
• Manage customer and technician schedules.
• Renew and manage maintenance agreements.

Skills

Call center experience

Customer support experience

Experience with MS Office products

Experience with Service Titan

Job description

Overview

Looking to TRADE UPto a better opportunity? Southern Air of Baton Rougeis looking for a self-motivated individual with a positive attitude to join our growing and dedicatedCustomer Supportteam.

Why join our team

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What you will do

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns

Who you are

• 1-5years of call center or customer supportexperience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred

Who we are

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

Ifthis sounds like the perfect opportunity for you, don’t wait!Apply today!

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $15-18per hour

Benefits

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development

Ability to commute/relocate:

• Baton Rouge, LA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center or Customer Support(1+ yearrequired)

Work Location: In person

Posted Min Pay Rate

USD $15.00/Hr.

Posted Max Pay Rate

USD $18.00/Hr.